Customer Service Assistant Job at Direct Line Group (Perth)

Customer Service Assistant

Direct Line Group

Location:
United Kingdom , Perth

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Full Time Perm role – 45 hours. DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining our Auto Services team you’ll become a part of a network of repair centres with one simple mission. To deliver high-quality repairs as quickly and efficiently as possible for our more than 100,000 customers. As we look to the future, you can look to yours too. From technical capability to customer relations, here you’ll find a place where you can really thrive.

Job Responsibility:

Deliver high levels of customer contact and communications throughout the vehicle repairs
Provide Service Level Agreements, ensuring customers are contacted regarding repairs
Identify, own, and handle the risks involved in running our business appropriate to role, following the Direct Line Group risk framework
Be accountable for individual performance and also contributing to site performance
Be the first point of customer contact for the DLG Auto Services collaborating with customers and the respective claims and internal functions

Requirements:

1+ years of experience in a customer service role
Previous experience in a similar role
Enthusiastic, upbeat and committed to delivering the best repair service
Experience dealing with customers
Compliance with Health and Safety and following Audatex estimates, observing DLGAS ways of working and BS10125 procedures

What we offer:

9% employer contributed pension
50% off home, motor and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years
Life assurance cover at four times your salary
Discounts and cashback savings across hundreds of other well-known brands
Flexible benefits scheme
Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
Enhanced maternity, paternity, shared parental, and emergency dependant leave
Employee Assistance Programme (EAP), offering information on financial and mental wellbeing as well as emergency support and advice
Trained mental health first aiders (MHFA) for support whenever you need it
Volunteering opportunities through our partnership with Neighbourly
Up to £50 a month to match any contributions you make to your local community

Additional Information:

Job Posted:
March 05, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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