Customer Service Assistant, Over the Road Job at Bison Transport (Winnipeg)

Customer Service Manager

Reporting to the Watchman, the Customer Service Manage will be responsible for t...

Location

United Kingdom , Handy Cross

Salary:

Not provided

Egis in the UK

Expiration Date

Until further notice

Requirements

Customer focused correspondence management
Defence of Claims (Insurance) or similar
Proven experience in a supervisory or team leadership role within a fast-paced operational environment
Working knowledge of National Highways Network Event Management System (NEMS)
Excellent communication and interpersonal skills, with the ability to motivate and guide a team
High attention to detail and accuracy in data handling and reporting
Ability to remain calm and decisive under pressure
Proficient in MS Office Suite, including Excel, Word, and SharePoint
Strong organisational and time management skills
A proactive approach to problem-solving and continuous improvement

Job Responsibility

Management and processing of all 3rd Party correspondence/Enquiries/Red claim(s) from receipt to closure
Manage the NCC Shift Rota to maximise efficiencies and minimisation of costs
Manage and support a team of Network Control Operators in delivering their core duties effectively
Monitor team performance and ensure compliance with National Highways standards and internal procedures
Provide operational oversight during shifts, ensuring incidents, claims, and enquiries are managed promptly and accurately
Act as first point of escalation for complex or high-impact incidents, customer enquiries, and abnormal load notifications
Coordinate workload requirements to support the 24/7 operational requirements
Training, onboarding, and continuous development of team members
Review and validate reports, KPIs, and data submissions before escalation to management
Ensure timely and accurate booking of Roadspace via NEMS and support planning compliance

Customer Experience Supervisor

This is a key frontline role where you will lead by example to deliver a safe, w...

Location

United Kingdom , Wakefield

Salary:

Not provided

Arriva London South Limited

Expiration Date

Until further notice

Requirements

Experience in Customer Service and Complaint Handling
Excellent communication skills both written and verbal
Ability to provide excellent customer service in line with the organisational vision and service values
Ability to handle complaints and difficult situations in a calm, patient and effective manner
Excellent interpersonal skills, able to have difficult conversations in a calm and supportive manner with internal teams as well as customers
Excellent attention to detail
Adherence to the Company’s Life Saving Rules
PCV Licence desired but no essential

Job Responsibility

Act as the first point of contact for customers needing assistance within the Bus Station (in person)
Respond to customer enquiries and resolve customer complaints in person and at the point of contact (first time resolution)
Update customers on bus stand changes – in person and via the PA
Update service disruption (digitally) – training to be provided
On occasion, board customers onto a bus (on stand), taking payment so the bus is ready to depart when driver is available
Lead the driver managers in the Bus Station ensuring the decisions being made re services work for both drivers and customers to ensure optimal customer service
Liaise with other departments where complex issues require their assistance
Be fully aware of all on road incidents and keep both operational Teams and customers aware
Attend WYCA meetings to discuss station progression
Maintain our high standards of customer service and the health and wellbeing of all bus station users

Fulltime

Service Driver

Service Driver to work with Jack Barclay, Burr Road. The Jack Barclay Driver wil...

Location

United Kingdom

Salary:

Not provided

HR Owen

Expiration Date

Until further notice

Requirements

Maintain the highest standards of driving
Maintain a full clean driving license
Take ownership of role with strong commitment and willingness to assist the service team
Deliver the highest levels of customer service
Have a passion for the luxury industry and recognise excellence
Have a basic knowledge of the brands H.R. Owen work with
Have knowledge of and adherence to systems including legal responsibilities under the Road Traffic Act, and Vehicle Taxation Validity
Have outstanding interpersonal skills
Communicate regularly with a wide range of people at all levels across the company

Job Responsibility

Obtain, deliver and collect goods on behalf of the dealer
Collect and deliver customer vehicles
Maintain high standards of customer care and care of company property in line with procedures

Fulltime

Zero Hour Driver

The Driver will work with the Lotus team; collecting and delivering customer and...

Location

United Kingdom , Manchester

Salary:

Not provided

HR Owen

Expiration Date

Until further notice

Requirements

Previous experience driving luxury vehicles in a professional capacity
Ability to maintain the highest standards of driving and ensure a full clean driving license is maintained
Ability to take ownership of role, with strong commitment and willingness to assist the service team
Ability to deliver the highest levels of customer service
Passion for the luxury industry, ability to recognise excellence and basic knowledge of the brands H.R. Owen work with
Knowledge of and adherence to systems including legal responsibilities under the Road Traffic Act, and Vehicle Taxation Validity
Outstanding interpersonal skills
Ability to communicate regularly with a wide range of people at all levels across the company

Job Responsibility

Collect and deliver customer and company vehicles on behalf of the dealership as instructed
Ensure the showroom is displayed per Brand Standard at all times
Establish a good image and relationship with people who we deliver to or collect from, including other branches of the H.R. Owen Group
Act as an ambassador for the dealership

Fulltime

After Care Sales Consultant

Global Touring After Sales Care Consultants are the front line in delivering exp...

Location

Australia

Salary:

Not provided

Flight Centre Brand

Expiration Date

Until further notice

Requirements

Strong experience and a passion for sales
Exceptional customer service skills
High level of attention to detail
Excellent relationship and time management skills
Professional written and verbal communication skills
Some travel required - domestic with some international
Ability to think outside the box, be proactive and use initiative
Actively live the Global Touring Brands and support the growth of the business
Ability to work autonomous with little direction
Passion for travel and the Topdeck, Back-Roads and Grasshopper product range

Job Responsibility

Identify opportunities to sell additional products and services for Topdeck, Back-Roads and Grasshopper existing customers/bookings
Ownership and accountability for the booking process from start to finish
Proactively follow up existing bookings to drive additional revenue, ensure readiness for travel and reduce cancellations
Effectively manage all communication channels as required (phone, email, chat, social)
Handle cancellation requests with a retention-focused approach, offering alternatives where appropriate
Ensure customers are fully prepared for travel by managing documentation, payments, visa guidance and pre-departure communications
Contribute to aftercare KPIs including retention, ancillary revenue, payment completion and customer satisfaction
Ensure all enquiries are responded to in a positive and timely manner adhering to our 2 – 12 hour turn around, internal and external communications, social media where required
Ensure all processes and procedures are read, understood and adhered to, not limited to customer data, finance, payments, general administrative support to the Global Touring Customer Service Teams (CST)
Continuously Strive for a high standard of customer service and customer experience

What we offer

Generous domestic and international travel discounts for you, your family and friends
Career development and growth opportunities with supported training and development to grow your skillset
2 days paid leave per year for volunteer opportunities of your choice
Your birthday off
Annual Free Trip
Access to retail discounts and Flight Centre Travel Group benefits programmes
Employee Assistance Program
Great working culture working with people who are passionate about travel

Fulltime

Transport Supervisor

Fantastic opportunity as a Transport Supervisor, Adaptable Work Structure and Ef...

Location

Australia , Brisbane

Salary:

Not provided

People Group

Expiration Date

Until further notice

Requirements

Willingness and ability to follow process and procedures
Intimate knowledge of the geographical layout and road system in the Brisbane area
Strong customer service orientation
Ability to attend to detail with a high degree of accuracy
Good to intermediate computer literacy / keyboard skills
Strong numerical and literacy skills
Effective time management and self discipline
Problem solving ability with decisive decision making
Ability to find and/or create solutions for customers
Strong management on cost control

Job Responsibility

Execute the daily load and route plan for all channel deliveries
Direct the Independent Contractors in their execution of the daily load and route plan
Ensure permanently placed fleet vehicles are on site
Abide by the predetermined daily load quantities for Independent Contractors
Monitor daily loads to ensure service delivery to clients
Ensure the data completion of all loads ‘live’ in FMS and PC Despatch
Ensure any and all issues are dealt with immediately and a solution found as they arise
Control and monitor the daily and weekly revenue plan
Compile all relevant required paperwork from previous day and ensure data is entered
Communicate all/any delivery/pickup issues with Contractual Clients and other customers

Fulltime

Customer Sales Consultant

Global Touring Customer Sales Consultants are the front line in delivering exper...

Location

Australia

Salary:

Not provided

Flight Centre Brand

Expiration Date

Until further notice

Requirements

Strong experience and a passion for sales
Exceptional customer service skills
High level of attention to detail
Excellent relationship and time management skills
Professional written and verbal communication skills
Some travel required - domestic with some international
Ability to think outside the box, be proactive and use initiative
Actively live the Global Touring Brands and support the growth of the business
Ability to work autonomous with little direction
Passion for travel and the Topdeck, Back-Roads and Grasshopper product range

Job Responsibility

Actively sell all Topdeck, Back-Roads and Grasshopper Products and are responsible for all aspects of the booking from initial enquiry to trip departure
Full ownership and accountability for the booking process from start to finish
Work towards individual and team sales KPIs including conversion, revenue, response times and customer satisfaction metrics
Use a consultative sales approach to identify customer needs, overcome objections and recommend the most suitable products
Up sell where possible (e.g. flights, insurance, additional services as required)
Effectively manage all communication channels as required (phone, email, chat, social)
Ensure all processes and procedures are read, understood and adhered to, not limited to customer data, finance, payments, general administrative support to the Global Touring Customer Service Teams
Continuously Strive for a high standard of Customer Service and Customer Experience
Actively build rapport with key agents to facilitate relationships and repeat bookings
Attend travel and trade shows/ EXPOS as required - this may require time away from home

What we offer

Generous domestic and international travel discounts for you, your family and friends
Career development and growth opportunities with supported training and development to grow your skillset
2 days paid leave per year for volunteer opportunities of your choice
Your birthday off
Annual Free Trip
Access to retail discounts and Flight Centre Travel Group benefits programmes
Employee Assistance Program
Great working culture working with people who are passionate about travel

Fulltime

Dispatch Student

We are currently recruiting an energetic, results-focused post-secondary student...

Location

Canada , Winnipeg

Salary:

Not provided

Bison Transport

Expiration Date

Until further notice

Requirements

Currently enrolled in a post-secondary education with a focus on any combination of Supply Chain, Management, or Business Administration, or related field
Ability to work independently and work effectively as a team player
Exceptional customer service skills
Flexibility to meet changing work needs and demands
Ability to thrive in a multi-tasking, deadline oriented, high volume and fast-paced environment
Strong attention to detail
Full‑time availability during the summer
Weekend availability is required to support operational needs

Job Responsibility

Communication with customers and drivers via telephone, email, chat, and satellite
Assisting with customs-related issues for South- and North-bound shipments
Providing our drivers with information such as customer specifics, routing, road conditions, and other information
Problem solving by working closely with our drivers and internal departments to service our customers
Working closely with our Customer Service, Customs, Planning, and other internal teams
Helping with breakdown situations and working closely with our local shop

What we offer

Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
Dispersed work environments that promote a healthy work-life balance
Meaningful and impactful work and projects with an essential service provider
Join our engaging Wellness Program & extracurricular sports teams

Parttime

Customer Service Assistant, Over the Road

Bison Transport

Location:
Canada , Winnipeg

Category:
Logistics

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 17, 2026

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 17, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Job Posted:
February 17, 2026