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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

Customer Service Assistant (Games)

United Kingdom, Tamworth 8.00 - 12.21 GBP / Hour · Job Posted January 23, 2026
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Job Description

Interested in working at one of the UK’s best‑loved family theme parks? Are you excited by the idea of joining a resort that’s home to thrilling rides, Europe’s only Thomas Land, and a beautiful 15‑acre zoo? Does helping families create unforgettable memories in a fun, fast‑paced environment sound like your perfect day? Then this is the role for you! HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as Customer Service Assistants (Games Host) at Drayton Manor! As a Customer Service Assistant (Games Host), you will be responsible for running our thrilling skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games.

Job Responsibility

  • Operate and manage a skilled games kiosk in a high-energy, theme park environment
  • Engage with guests of all ages, ensuring a fun and memorable experience
  • Maintain a warm and welcoming atmosphere throughout the event
  • Handle transactions and prize distribution with confidence and enthusiasm

Requirements

  • Great customer service, communication skills and a positive, outgoing personality
  • Honest, reliable and a responsible individual with strong work ethic
  • A passion for hospitality and creating joyful moments
  • Ability to thrive in a fast-paced, outdoor setting all year round
  • Are able to offer good availability on weekdays and weekends (including bank holidays)
  • Be able to follow instructions and comply with all company standards

What we offer

  • Daily Bonus Scheme
  • Flexible working hours
  • Recommend A Friend Bonus (Subject to T&C's)
  • Discounts to hundreds of tops retailers
  • Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts
  • Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
  • 20% discount in both retail and food purchases on site
  • 50% of meals at Drayton Manor Hotel
  • Free entry into sites affiliated with Drayton Manor e.g. West Midlands Safari Park & Waterworld
  • Free Entry to Drayton Manor for you and 4 friends up to 10 times in the year!
  • Uniform Provided
  • On Site Parking
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  • ensuring that they have as much fun as possible playing our games
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  • Competitive rates of pay
  • Daily Bonus Scheme
  • Flexible working hours
  • Recommend A Friend Bonus (Subject to T&C's)
  • Winter Opportunities between your Seasonal Contract
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