Customer Service Apprenticeship

As a Customer Service Level 3 Apprentice - Service Advisor, you will be the first point of contact for customers visiting our service department. You will provide excellent customer service, ensuring customers understand the process of their visit and what they need to bring with them. During their appointment, you will assist with completing paperwork, explaining technical terms in a clear and friendly manner, and setting expectations regarding service or repairs. Throughout the service process, you will maintain regular communication with customers, provide updates on their vehicle, and ensure they are satisfied with the service received. You will also handle payments, introduce customers to additional products, and follow up with them after their visit. Additionally, you will support the wider team with general administrative and customer service tasks as required. As part of this role, you will undertake a 15-month Customer Service Level 3 apprenticeship, delivered by an external provider and centrally managed by our Internal Talent Team. You will gain valuable experience and industry-recognised qualifications while developing essential skills for a successful career in customer service.