Customer service and technical support specialist

• Conducting remote troubleshooting for end consumers and companies, addressing technical issues, installation inquiries, and providing product advice on various plumbing products
• Managing incoming calls and emails, as well as fulfilling customer parts requests
• Ensuring top-notch customer service and devising solutions for customer issues
• Responding to inquiries regarding the status of order shipments and delivery
• Solving customer problems through targeted questioning
• Upholding quality assurance standards and meeting established service levels

• Proficiency in both written and spoken English and French
• Prior customer service experience in a call center setting
• Ability to thrive under pressure
• Demonstrated dynamism and initiative
• Ease with computer usage
• including the ability to work on multiple platforms

Knowledge of Spanish (spoken and written) is a strong advantage

• Working from home
• Equipment provided
• Being part of a dynamic team
• Fun activities to increase team cohesion
• Quick hiring process
• Bonus program based on the quality of calls, emails as well as presenteeism and punctuality
• Benefits program upon permanent hiring
• Occasional in-office meetings once every one to two months for team collaboration (candidates must be based in Montreal)