Customer Service and Swim Instructor Job at Goldfish Swim School - Gilbride Management Group (GMG) (Milford)

Front Desk Customer Service Representative

Promotes quality customer service and processes sales and registration transacti...

Location

United States , Aliso Viejo

Salary:

16.50 - 20.00 USD / Hour

Goldfish Swim School - Gilbride Management Group (GMG)

Expiration Date

Until further notice

Requirements

Ability to work with children
Excellent interpersonal communication and organizational skills
High school diploma or GED required
Some college preferred
Two years previous customer service and/or administrative office experience required
Intermediate level computer skills required using Word, Excel and other software systems

Job Responsibility

Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner
Processes student registrations using effective sales/customer service techniques
Schedules and manages birthday/pool parties
Supervises private party staff
Resolves customer concerns/complaints using a professional approach
Assists members with purchases of merchandise and vending
Greets parents and students as they report to the front desk
Checks in students on the attendance tracking system
Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area
Monitors Snack Shack area and provides guidance to Snack Shack staff

What we offer

401(k)
401(k) matching
Bonus based on performance
Company parties
Employee discounts
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
Leadership roles

Parttime

Front Desk Customer Service Representative

Promotes quality customer service and processes sales and registration transacti...

Location

United States , Arlington Heights

Salary:

14.00 - 16.00 USD / Hour

Goldfish Swim School - Gilbride Management Group (GMG)

Expiration Date

Until further notice

Requirements

Ability to work with children
Excellent interpersonal communication and organizational skills
Must pass background examinations (included with training)
High school diploma or GED required
Some college preferred
Two years previous customer service and/or administrative office experience required
Intermediate level computer skills required using Word, Excel and other software systems
CPR, First Aid and AED certification required

Job Responsibility

Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner
Processes student registrations using effective sales/customer service techniques
Schedules and manages birthday/pool parties. Supervises private party staff
Resolves customer concerns/complaints using a professional approach
Assists members with purchases of merchandise and vending
Greets parents and students as they report to the front desk
Checks in students on the attendance tracking system
Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area
Monitors Snack Shack area and provides guidance to Snack Shack staff
Checks voicemail and email correspondence and responds in a timely manner

What we offer

Leadership roles
Flexible hours
Great pay
Valuable work experience
Increased social opportunities
Future references/referrals
Paid training
Flexible shifts
Shout awards
Gift cards

Parttime

Member Service Representative

Entry Level Member Service Representative. Are you looking for a great gig where...

Location

United States , Elmhurst

Salary:

12.00 - 15.00 USD / Hour

Goldfish Swim School - Gilbride Management Group (GMG)

Expiration Date

Until further notice

Requirements

Ability to work with children
Previous swimming experience not required
Ability to lift 50 lbs and be on your feet for long periods of time
Must be able to work 1 weekend day (Saturday or Sunday- 4 hour shift) and some evenings (until 7:30)
Excellent interpersonal communication and organizational skills
Must pass background examinations (included with training)
Enjoy having fun!
High school diploma or GED is preferred
Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider required
Two or more years as a swimming instructor required

Job Responsibility

Instructs students on water safety and proper swim techniques based on thorough knowledge of the Goldfish Swim School curriculum

What we offer

Paid training
Flexible shifts
Shout awards
Gift cards
Fun social events
Leadership opportunities
BCBS PPO Health Insurance (50% Premium covered)
Paid Vacation after 1 year
Valuable work experience
Increased social opportunities

Parttime

Lifeguard and Swim Instructor

We have a mission to teach kids how to swim and be safer, in and around the wate...

Location

United States , Ashburn

Salary:

17.50 USD / Hour

Goldfish Swim School - Gilbride Management Group (GMG)

Expiration Date

Until further notice

Requirements

Ability to work with children
Excellent communication and organizational skills
High energy
Strong work ethic
High school or college student with Lifeguard, CPR/AED, and First Aid Certifications, but obtaining these certifications are available to in-house prior to beginning work
Prefer 6 months’ experience as lifeguard at an aquatic facility or camp

Job Responsibility

Maintains constant surveillance of patrons in the facility
acts immediately and appropriately to secure safety of patrons in the event of an accident or emergency
Communicate the rules of the facility to patrons fairly and consistently
Provides emergency care and treatment as required until the arrival of emergency medical services
Ensures that medical services (EMS or other) are contacted by most appropriate means when necessary to respond to an emergency
Presents professional appearance and attitude at all times and maintains a high standard of customer service
Completes accident/incident reports as necessary
Maintains a clean and safe facility as directed/assigned
Assists with closing and securing the facility

What we offer

Employee discounts
Flexible schedule
Opportunity for advancement
Paid on-the-job training
Rewarding work environment

Parttime

Assistant General Manager

Are you looking for a great gig where the work is actually fun? Do you want to w...

Location

United States , Bonita Springs

Salary:

16.00 - 20.00 USD / Hour

Goldfish Swim School - Gilbride Management Group (GMG)

Expiration Date

Until further notice

Requirements

Ability to work with children
Excellent interpersonal communication and organizational skills
Must pass background examinations (included with training)
High school diploma or GED is required
Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider required
Two or more years management experience preferred
Two or more years as a swimming instructor preferred

Job Responsibility

Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities
Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures
Assists General Manager and department managers with fulfillment the daily tasks
Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction
Trains and oversees aquatics department to provide superior swim instruction to the students of GSS
Interacts with Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training
Provides sales and marketing training to all qualified sales staff
Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved
Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained
Gains knowledge and experience in the Links software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions

What we offer

Leadership roles
Flexible hours
Great pay
Valuable work experience
Increased social opportunities
Future references/referrals
Paid training
Flexible shifts
Shout awards
Gift cards

Parttime

Assistant General Manager

Are you looking for a great gig where the work is actually fun? Do you want to w...

Location

United States , West Omaha

Salary:

45000.01 - 55000.01 USD / Year

Goldfish Swim School - Gilbride Management Group (GMG)

Expiration Date

Until further notice

Requirements

3 years of Management and Leadership Experience REQUIRED
Weekends Required. Must be willing to work til 8pm during week
Ability to work with children
Excellent interpersonal communication and organizational skills
Must pass background examinations (included with training)
High school diploma or GED is required
Bachelor’s degree or higher preferred
Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider required
Three or more years management experience REQUIRED
Two or more years as a swimming instructor preferred

Job Responsibility

Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities
Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures
Assists General Manager and department managers with fulfillment the daily tasks
Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction
Trains and oversees aquatics department to provide superior swim instruction to the students of GSS
Interacts with Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training
Provides sales and marketing training to all qualified sales staff
Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved
Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained
Gains knowledge and experience in the Links software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions

What we offer

Employee discounts
Opportunity for advancement
Paid time off
Training & development
Leadership roles
Flexible hours
Great pay
Valuable work experience
Increased social opportunities
Future references/referrals

Fulltime

Front Desk Representative

Promotes quality customer service and processes sales and registration transacti...

Location

United States , Katy

Salary:

9.50 - 13.00 USD / Hour

Goldfish Swim School - Gilbride Management Group (GMG)

Expiration Date

Until further notice

Requirements

High school diploma or GED
Some college education is preferred
Two years previous customer service and/or administrative office experience required
Intermediate level computer skills required using Word, Excel and other software systems
CPR, First Aid and AED certifications required

Job Responsibility

Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner
Conducts sales calls for prospective members
Processes student registrations using effective sales/customer service techniques
Schedules and manages birthday/pool parties
Supervises birthday party staff
Resolves customer concerns/complaints using a professional approach
Assists clients with purchases of merchandise and vending
Greets parents and students as they report to the front desk
Checks in students on the attendance tracking system
Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area

What we offer

Paid Training
Flexible Schedules
All Are Welcome
Make Waves...In Your Community
Make Waves...In Your Career
High Fives & Tropical Vibes!
Going for Gold!
Grow with Goldfish

Parttime

Front Desk/Swim Instructor

Promotes quality customer service and processes sales and registration transacti...

Location

United States , Strongsville

Salary:

14.50 - 17.00 USD / Hour

Goldfish Swim School - Gilbride Management Group (GMG)

Expiration Date

Until further notice

Requirements

Ability to work with children
Excellent communication and organizational skills
High energy and a sales-driven mindset
Strong work ethic and ability to handle rejection positively
Previous sales experience preferred, but not required
High school diploma or GED required, some college preferred
Two years previous customer service and/or administrative office experience preferred
Intermediate level computer skills required using Word, Excel and other software systems
CPR, First Aid and AED certification preferred

Job Responsibility

Provide WOW Customer Service to our members
Assist with class scheduling and billing
Work in a sales capacity to sell new memberships
Conduct cold and warm calls to potential customers to promote memberships and services
Follow up with leads from inquiries, website sign-ups, and previous customers
Handle objections professionally and help customers understand the benefits of our programs
Provide the highest quality of service to the guest at all times
Know and live the mission and the Goldfish Swim School brand basics
Explain membership options, class schedules, and promotions
Track customer interactions and follow-ups in the system

What we offer

Free uniforms
Opportunity for advancement
Training & development
Paid on-the-job training
Weekly Pay
Consistent set schedules
Culture driven company
Employee recognition programs
Positive Team Culture
Career Growth Opportunities

Parttime

Customer Service and Swim Instructor

Goldfish Swim School - Gilbride Management Group (GMG)

Location:
United States , Milford

Category:
Education

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 07, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Service and Swim Instructor

Front Desk Customer Service Representative

Front Desk Customer Service Representative

Member Service Representative

Lifeguard and Swim Instructor

Assistant General Manager

Assistant General Manager

Front Desk Representative

Front Desk/Swim Instructor

Customer Service and Swim Instructor

Goldfish Swim School - Gilbride Management Group (GMG)

Location:United States , Milford

Category:Education

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 07, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Service and Swim Instructor

Front Desk Customer Service Representative

Front Desk Customer Service Representative

Member Service Representative

Lifeguard and Swim Instructor

Assistant General Manager

Assistant General Manager

Front Desk Representative

Front Desk/Swim Instructor

Location:
United States , Milford

Category:
Education

Contract Type:
Not provided

Job Posted:
January 07, 2026