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Customer Service and Sales Support

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Gallagher Group

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Location:
United Kingdom , Warwick

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Coordinate, support, process, communicate, collaborate, solve, and deliver top-tier service in a fast-paced global team! Bring your passion for customer service, organisation, and attention to detail to Gallagher as our new Customer Service and Sales Support member. Based in Warwick, this dynamic and varied role sits within our Operations team, supporting UK and European Channel Partners throughout the full order and delivery lifecycle. You’ll play a vital role in ensuring a premium experience for our customers, from order placement through to delivery – with proactive updates, accurate documentation, and a friendly, solutions-focused approach. You’ll also support key commercial and operational functions and contribute to the ongoing improvement of our systems and service delivery.

Job Responsibility:

  • End-to-end coordination of sales orders and quotations across the UK and Europe
  • Maintain clear and proactive communication with customers on order status and delivery timelines
  • Collaborate with commercial, operations, and warehouse teams to ensure timely and accurate fulfilment
  • Prepare export documentation, invoicing, and credit notes as required
  • Own and resolve customer enquiries during the ticketing process, ensuring a smooth experience
  • Support licence renewals and assist with software maintenance contract follow-ups
  • Help drive continuous improvement in processes and systems such as SAP ERP and CRM
  • Provide day-to-day support to our field sales and technical teams across the UK and Europe

Requirements:

  • 2+ years of order processing or customer support experience
  • Strong organisational and communication skills
  • Familiarity with SAP R/3 or a similar ERP system
  • A high level of accuracy and attention to detail
  • A passion for delivering exceptional service
  • Collaborative spirit with a proactive and positive attitude

Nice to have:

  • Experience with export documentation
  • Knowledge of CRM platforms such as SAP CRM or Salesforce
  • Experience with software licensing, ticketing systems, or service desk processes
  • A second European language
  • Experience working with complex or high-end products
What we offer:
  • Competitive salary and bonus opportunities
  • Strong team spirit – enjoy social activities, team-building events, and team lunches throughout the year
  • A sustainability programme – get involved in volunteering with our supported charities and make a difference

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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