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We’re looking for a motivated Customer Service and Sales Support professional to join our Security team. In this role, you’ll provide world-class support to our Channel Partners and internal Sales teams across New Zealand and Australia. You’ll be the first point of contact for enquiries, order processing, and day-to-day support - keeping things moving smoothly, accurately, and with a strong customer focus. Whether you’re answering calls, preparing documentation, managing CRM updates, or helping resolve issues, you’ll play a key part in delivering a seamless experience for our partners. If you enjoy balancing detail, service, and teamwork, this is a role where you can make a meaningful impact.
Job Responsibility:
Respond to customer enquiries by phone and email, ensuring timely, helpful support
Manage order entry, quoting, credits/debits, and third-party order processing
Prepare export and shipping documentation when required
Track and trace consignments and raise transport claims
Maintain accurate customer information and interactions in SAP C4C
Support Sales teams with operational tasks and updates
Build strong relationships with channel partners and internal teams
Participate in ongoing training to keep up with product changes and new releases
Contribute to continuous improvement initiatives and positive team culture
Provide cover for team members as needed and support broader team objectives
Requirements:
Experience in customer service or sales support (around 2 years)
Strong communication skills - written and verbal
Confidence working across email, phone, CRM systems, and MS Office
High attention to detail and accuracy
Ability to work under pressure and manage deadlines
A proactive, team-focused attitude
Experience with SAP ERP or CRM is an advantage
Familiarity with freight/logistics processes is beneficial
Nice to have:
Experience with SAP ERP or CRM is an advantage
Familiarity with freight/logistics processes is beneficial
What we offer:
Competitive Salary and annual bonuses
Enjoy the benefits of an office-based role with the freedom to work from home two days a week
Life and Disability Insurance and KiwiSaver on top
Staff discounts through the Boost App
A vibrant culture with team events, learning sessions and great coffee
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