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TUI Logo TUI · Customer Service

Customer Service and Sales Advisor

Spain, Palma 21300.00 EUR / Year · Job Posted March 21, 2026
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Job Description

We're looking for someone who loves creating fantastic customer experiences and helping our customers make their holiday dreams come true. TUI offers a wide range of travel and hotels to various destinations around the world. Our mission is to inspire, provide excellent service, and find the perfect trip that makes customers want to book with us.

Job Responsibility

  • You'll inspire our customers to book their dream trip with us
  • Providing our customers with personal sales and service via phone, chat and email in Swedish and Norwegian
  • You'll actively work with upselling to maximise the customer experience
  • Resolving customer issues and managing bookings that need to be updated or changed
  • Ensuring our customers receive world-class service is key – an important goal for us is that our customers want to travel with us again
  • Working in a results-oriented way to achieve your sales, service and efficiency goals

Requirements

  • At least 2 years' experience in sales, customer service, or a similar role
  • Have the right to live and work in Spain
  • Completed high school studies
  • Fluent in Swedish and English, both spoken and written
  • Strong interest in sales and ability to work independently towards set goals
  • Engaged and skilled at handling customers both personally and professionally
  • Reliable and loyal colleague who lives by our values and follows work routines
  • Skilled at solving problems, finding new solutions, and adapting to changes
  • Flexibility to work varying shift patterns including evenings and weekends

Nice to have

  • Knowledge of another Nordic language
  • Previous experience within the travel industry
  • Experience handling customer contacts via phone, chat, and email

What we offer

  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Excellent rates with foreign exchange and discounts with retailers
  • Discovery day – time to spend working at a local charity or community
  • Pension scheme and life assurance
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