Customer Service and Sales Advisor

• Calling warm leads... customers who need a Conveyancing service, and selling the benefits of the market leading service of Simplify, and our associated ID service
• Guiding clients through the process and starting them on their journey
• Deliver a supportive, accurate customer experience
• Handle customer data with strong attention to detail, ensuring documents and information are checked correctly
• Work confidently across three systems at the same time, keeping everything accurate and up to date
• Use warm, genuine service and soft skills to keep repetitive tasks feeling positive and customer-focused
• Build early rapport to earn the right to sell later in the call
• Listen carefully — customers often drop sales hooks naturally, and you’ll capture these for your pitch
• Spot opportunities naturally
• Identify needs by asking effective questions, uncovering what matters most to each customer
• Pick up and record all buying signals throughout the call to tailor your conversation
• Highlight Simplify’s strengths — speed, reliability, transparency and expert support
• Convert conversations into customers
• Use your rapport, persuasion and negotiation skills to guide customers toward the right conveyancing service
• Confidently handle objections with resilience and helpful problem-solving, using our features and benefits
• Maintain a clean, well-managed pipeline with excellent administration
• Communicate clearly and professionally with strong written and verbal English
• Bring a positive, optimistic attitude that customers can feel
• Enjoy working towards goals — and have the confidence to close when the moment feels right

• Strong communication skills and the ability to reassure, guide, and influence customers
• Excellent attention to detail and confident use of multiple computer systems
• A service-first mindset paired with a natural instinct for spotting and developing sales opportunities
• Strong listening skills and the ability to pick up on subtle buying signals
• Rapport-building ability that makes customers feel at ease from the start
• Persuasive, confident conversational skills and resilience when handling objections
• Clear, easy-to-understand verbal communication and solid written accuracy
• Positivity, drive, and motivation to achieve targets
• Experience in customer service or sales (property experience is a bonus, not essential — we’ll train you!)

Experience in customer service or sales (property experience is a bonus)

• Competitive salary
• Uncapped commission
• 25 days holiday + 8 public holidays
• Option to buy/sell additional holiday
• Pension scheme & life assurance
• Enhanced family-friendly policies
• Employee Assistance Programme
• Retail discounts
• Free conveyancing services for your own move
• An inclusive, supportive environment where your growth matters