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Customer Service and Sales Advisor

United Kingdom, Leicester · Job Posted March 22, 2026
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Job Description

Customer Service and Sales Advisor – Guide Customers Through Life’s Biggest Moves. At Simplify, we help home movers feel supported, informed, and confident during one of the most important decisions they’ll ever make. As a Customer Service and Sales Advisor, you’ll combine exceptional service with commercial awareness to help customers choose the right Conveyancing support — transforming great conversations into successful conversions.

Job Responsibility

  • Deliver a genuinely supportive customer experience
  • Use our proven sales framework to keep conversations clear, structured, and supportive
  • Explain the conveyancing journey in simple, reassuring terms
  • Spot opportunities naturally
  • Listen for buying signals and adapt your approach to meet customer needs
  • Highlight how Simplify’s speed, transparency, and specialist teams make moving easier
  • Convert conversations into customers
  • Guide customers toward the right service, based on what matters most to them
  • Build trust, handle objections professionally, and close sales confidently
  • Maintain a healthy pipeline that supports our Conveyancing teams and overall business growth

Requirements

  • Strong communication skills and the ability to reassure, guide, and influence
  • A service‑first approach with a natural commercial instinct
  • Confidence to adapt your style, think on your feet, and overcome objections
  • A results‑driven mindset with a genuine passion for helping people
  • Experience in sales or property services (helpful but not essential — full training provided!)
  • A warm, friendly, professional style that makes customers feel in safe hands

Nice to have

Experience in sales or property services

What we offer

  • Competitive salary
  • Uncapped commission
  • 25 days holiday + 8 public holidays
  • Option to buy/sell additional holiday
  • Pension scheme & life assurance
  • Enhanced family‑friendly policies
  • Employee Assistance Programme
  • Retail discounts
  • Free conveyancing services for your own move
  • An inclusive, supportive environment where your growth matters
  • Free parking
  • Great transport links

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  • Guiding clients through the process and starting them on their journey
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  • Handle customer data with strong attention to detail, ensuring documents and information are checked correctly
  • Work confidently across three systems at the same time, keeping everything accurate and up to date
  • Use warm, genuine service and soft skills to keep repetitive tasks feeling positive and customer‑focused
  • Build early rapport to earn the right to sell later in the call
  • Listen carefully — customers often drop sales hooks naturally, and you’ll capture these for your pitch
  • Spot opportunities naturally
  • Identify needs by asking effective questions, uncovering what matters most to each customer
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  • Use our proven sales framework to keep conversations clear, structured, and supportive
  • Explain the conveyancing journey in simple, reassuring terms
  • Spot opportunities naturally
  • Listen for buying signals and adapt your approach to meet customer needs
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  • Convert conversations into customers
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  • Build trust, handle objections professionally, and close sales confidently
  • Maintain a healthy pipeline that supports our Conveyancing teams and overall business growth
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  • 25 days holiday + 8 public holidays
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Salary:
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  • Excellent attention to detail and confident use of multiple computer systems
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  • Strong listening skills and the ability to pick up on subtle buying signals
  • Rapport-building ability that makes customers feel at ease from the start
  • Persuasive, confident conversational skills and resilience when handling objections
  • Clear, easy‑to‑understand verbal communication and solid written accuracy
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  • Handle customer data with strong attention to detail, ensuring documents and information are checked correctly
  • Work confidently across three systems at the same time, keeping everything accurate and up to date
  • Use warm, genuine service and soft skills to keep repetitive tasks feeling positive and customer‑focused
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