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Are you a high-energy professional who thrives in the fast-paced world of automotive manufacturing? Do you have the unique ability to bridge the gap between customer needs and shop-floor reality? Randstad Professional is looking for a Customer Service and Production Manager to join a dynamic team in Markham, ON. This is a high-impact, permanent role designed for a "unicorn" candidate who excels at both account management and production scheduling. As a Customer Service and Production Manager, you will serve as the critical heartbeat of our client’s operations. This is not a traditional front-office role; it is a high-visibility position that acts as the primary liaison between customers, production, engineering, quality, and the tool room. You will be responsible for translating customer demand into actionable production plans, ensuring that the facility maintains optimal efficiency and meets rigorous shipping deadlines. The role is perfect for a clear-minded, firm decision-maker who can handle the pressures of a fast-paced manufacturing environment with an upbeat and independent personality.
Job Responsibility:
Act as the primary point of contact for all customer accounts including phone and email communication
Enter orders intro the EDI system, and ensure all data entry is accurate
Lead daily production and supervisor coordination meetings
Manage and process EDI transactions, customer purchase orders (POs), and releases
Schedule press production based on customer demand, material availability, and plant capacity
Act as the primary liaison between customers and internal departments (Engineering, Quality, Tool Room)
Monitor and report on customer satisfaction, plant efficiency and production times
Adjust schedules in real-time by pulling back or increasing orders based on system inputs
Requirements:
Minimum of 5 years of experience in customer service within a manufacturing environment
Exposure to production scheduling is a strong asset
Previous experience in the automotive industry is highly preferred (understanding of terminology and IATF 16949/ISO 14001 standards)
Proven track record in account management, project management, or program management
Ability to work a 7:00 a.m. to 4:00 p.m. schedule and perform overtime during peak mid-week periods
Bachelor’s degree in Business Administration, Supply Chain, or a related field (or equivalent experience)
Willingness to be "on-call" during peak periods or customer demand spikes
Advanced proficiency in Microsoft Office Suite (Excel) and ERP/Order Management systems (Plex or SAP preferred)
Exceptional organizational skills with the ability to manage multiple priorities in a high-pressure environment
Decisive leadership and the ability to direct activities across departments without formal reporting lines
Excellent communication skills for managing customer relationships and internal conflict resolution
Independent and "upbeat" personality
What we offer:
Competitive salary range of $85,000 to $90,000 per year
100% company-paid group health benefits
Three weeks of paid vacation (including annual Christmas/New Year's closure)
Flexible work environment with a focus on results and autonomy
Strong social culture and a positive, collaborative office atmosphere
Long-term growth opportunity within a stable, global-reaching automotive manufacturer