Customer Service and Order Processing Specialist Job at Robert Half (Fullerton)

Customer Service Processing Specialist - Life Services

Provide efficient, compliant and high quality service to our customers in suppor...

Location

United States , Sioux Falls

Salary:

32512.00 - 54186.00 USD / Year

Sammons Financial Group

Expiration Date

Until further notice

Requirements

Bachelor's Degree Preferred
Relevant work experience in the life and/or annuity insurance industry Preferred
Previous customer service and/or call center experience Preferred
Strong focus on customer service
Excellent verbal and written communication skills
Strong organizational and problem solving skills with high attention to detail
Self-motivated with the ability to work independently and effectively
Adaptable to frequent change in a fast paced work environment
Proficient in Microsoft Suite (e.g. Office, Excel, PowerPoint) and basic computer skills
Criminal background check required

Job Responsibility

Review and process high volumes of requests from contract and policy owners, agents and internal support departments in a fast paced, time-sensitive environment
Manage multiple responsibilities and processes, ensuring all items are reviewed and completed according to the specified service standards, including but not limited to processing tasks, handling incoming and outgoing calls, emails and any other job related functions
Acquire and maintain knowledge of multiple systems including internal processing, non-web based, web based and workflow systems
Communicate both verbally and in writing to customers, agents or vendors to ensure transactions are in good order for processing
Acquire and maintain working knowledge of current and past products and procedures
Utilize accounting principles and practices to ensure accounts are in good standing and in compliance with suspense controls
Provide a positive and professional customer experience with internal and external customer interactions
Ensure compliance with applicable federal and state laws, regulations and requirements related to policies and contracts
Research contract and policy history in order to provide information to external customers, internal customers or agents. This includes matters related to: service history and timelines, taxes and tax reporting, corrections and accounting
Recognize problems and analyze information to determine the correct course of action for escalated and complex matters

What we offer

Health, Dental, Vision, Company Paid Retirement, PTO and Holiday Pay
Employee Stock Ownership Plan (ESOP) is a 100% company-funded retirement plan
Healthy balance between work and personal lives. Friday afternoons off all year long, competitive PTO, and generous number of paid holidays
Incentive program for defined goals subject to eligibility and performance. Monetary rewards are based on individual and/or overall company performance

Customer Service Order Processing Technician

The primary focus of this role will be to ensure accurate and timely processing ...

Location

New Zealand , Auckland

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Excellent attendance and punctuality records and no outstanding performance issues
Highly competent in accurate data entry and review with minimum errors and efficient time management utilizing pharmacy programs
Willing and motivated attitude with team members
Displays drive and a sense of urgency to achieving deadlines, assisting with additional hours, flexibility etc.
Must be able to demonstrate a good understanding of basic mathematics and to be able to communicate effectively both verbally and in writing
Pleasant telephone manner to all external and internal stakeholders

Job Responsibility

Enter and review orders accurately and in a timely manner
Check orders for completeness - legibility/ patient details/drugs/diluents/delivery details etc
Clarifying details with customer/ Technical specialist if any aspects of the order are unclear
Schedule orders are required
Timely receipt of orders confirming expected delivery date and time
Liaising regularly with pharmacy production specialists, Team leaders and customer service on matters concerning the receipt, processing and delivery of customer orders
Complying with regulatory requirements of GDP, GMP and EH&S
Working with different sites to manage current workload to assist in bringing forward or delaying orders to maintain rooms at capacity
Assist in capturing customer complaint reports regarding delivery and service issues
Dealing with product complaints and adverse event reports

Fulltime

Customer Service Order Processing Technician

The primary focus of this role will be to ensure accurate and timely processing ...

Location

New Zealand , Auckland

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Excellent attendance and punctuality records and no outstanding performance issues
Highly competent in accurate data entry and review with minimum errors and efficient time management utilizing pharmacy programs
Willing and motivated attitude with team members
Displays drive and a sense of urgency to achieving deadlines, assisting with additional hours, flexibility etc.
Must be able to demonstrate a good understanding of basic mathematics and to be able to communicate effectively both verbally and in writing
Pleasant telephone manner to all external and internal stakeholders

Job Responsibility

Enter and review orders accurately and in a timely manner
Check orders for completeness - legibility/ patient details/drugs/diluents/delivery details etc. Clarifying details with customer/ Technical specialist if any aspects of the order are unclear
Schedule orders are required
Timely receipt of orders confirming expected delivery date and time
Liaising regularly with pharmacy production specialists. Team leaders and customer service on matters concerning the receipt, processing and delivery of customer orders
Complying with regulatory requirements of GDP, GMP and EH&S
Working with different sites to manage current workload to assist in bringing forward or delaying orders to maintain rooms at capacity
Assist in capturing customer complaint reports regarding delivery and service issues
Dealing with product complaints and adverse event reports
Use of standard Microsoft programs such as MS Word, Excel, PowerPoint and Access to provide clerical support and maintain information databases

Fulltime

Customer Service Order Processing Technician

This is a Full Time, Permanent position to join the NZ Compounding Operations te...

Location

New Zealand , Auckland

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Excellent attendance and punctuality records and no outstanding performance issues
Highly competent in accurate data entry and review with minimum errors and efficient time management utilizing pharmacy programs
Willing and motivated attitude with team members
Displays drive and a sense of urgency to achieving deadlines, assisting with additional hours, flexibility etc.
Must be able to demonstrate a good understanding of basic mathematics and to be able to communicate effectively both verbally and in writing
Pleasant telephone manner to all external and internal stakeholders

Job Responsibility

Enter and review orders accurately and in a timely manner
Check orders for completeness - legibility/ patient details/drugs/diluents/delivery details etc
Clarifying details with customer/ Technical specialist if any aspects of the order are unclear
Schedule orders are required
Timely receipt of orders confirming expected delivery date and time
Liaising regularly with pharmacy production specialists, Team leaders and customer service on matters concerning the receipt, processing and delivery of customer orders
Complying with regulatory requirements of GDP, GMP and EH&S
Working with different sites to manage current workload to assist in bringing forward or delaying orders to maintain rooms at capacity
Assist in capturing customer complaint reports regarding delivery and service issues
Dealing with product complaints and adverse event reports

Fulltime

Customer Order and Delivery Specialist

At Teradata, we believe that people thrive when empowered with better informatio...

Location

Czechia , Prague

Salary:

Not provided

Teradata

Expiration Date

Until further notice

Requirements

Excellent oral and written communication skills. Ability to lead problem solving activity.
The ability to manage stress without it negatively effecting work quality or professional demeanor.
Knowledge of Microsoft Office tools, especially Excel.
Ability to coordinate and prioritize multiple tasks successfully in a fast-paced environment.
Knowledge of, or the ability to learn, all order related software and system tools.
Excellent work attendance records and habits.
Fluent Spanish language skills.
Ability to think creatively and adapt well to change.
Excellent organization skills and a high level of comfort handling details.
Ability to read, analyze and understand customer contracts, corporate policies, and miscellaneous order documentation.

Job Responsibility

Execute the defined order process and conduct effective interaction with Sales teams, while maintaining compliance with corporate policy.
Generate customer invoices for assigned accounts in an accurate and timely manner.
Recognize the requirements for any special invoicing provisions in the customer contract and react accordingly.
Review customer order documentation for order acceptance
ensure appropriate documentation is received and complies with corporate order and revenue policies.
Assist in the resolution of relevant outstanding accounts receivable and collection issues.
Read and analyze various customer contract provisions that impact the order process and invoicing requirements.
Ensure purchase order is accurately reflected in system.
Learn and operate the various software and systems used to process all customer orders (Salesforce, Oracle Fusion, and all others)
Maintain Salesforce opportunity file containing all required documentation.

Fulltime

Customer Order and Delivery Specialist

For our client – worldwide leader in innovative IT and networking technologies –...

Location

Poland

Salary:

Not provided

Flint International

Expiration Date

Until further notice

Requirements

Excellent oral and written communication skills in German
Ability to lead problem solving activity
Ability to manage stress without it negatively effecting work quality or professional demeanor
Knowledge of Microsoft Office tools, especially Excel
Ability to coordinate and prioritize multiple tasks successfully in a fast-paced environment
Knowledge of, or the ability to learn, all order related software and system tools
Excellent work attendance records and habits
Fluent German language skills
Ability to think creatively and adapt well to change
Excellent organization skills and a high level of comfort handling details

Job Responsibility

Execute the defined order process and conduct effective interaction with Sales teams, while maintaining compliance with corporate policy
Generate customer invoices for assigned accounts in an accurate and timely manner
Recognize the requirements for any special invoicing provisions in the customer contract and react accordingly
Review customer order documentation for order acceptance
ensure appropriate documentation is received and complies with corporate order and revenue policies
Assist in the resolution of relevant outstanding accounts receivable and collection issues
Read and analyze various customer contract provisions that impact the order process and invoicing requirements
Ensure purchase order is accurately reflected in system
Learn and operate the various software and systems used to process all customer orders (WOT, ERP, CFS, Invoice Engine, Subscription and Maintenance Entitlement files, SOM, and all others)
Create and maintain customer order jackets containing all required documentation

Fulltime

Customer Service Representative / Order Entry Specialist

Our client in the manufacturing industry is seeking a Customer Service Represent...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of customer service experience in a manufacturing, distribution, or industrial environment
Experience using Salesforce is required
Experience working within an ERP system is required
High attention to detail with strong accuracy in data entry and order processing
Ability to multitask and manage priorities in a fast-paced setting
Strong written and verbal communication skills
Proficiency with Microsoft Office, including Excel and Outlook

Job Responsibility

Enter and process a high volume of customer orders accurately in SAP
Manage order status, updates, changes, and shipment coordination to ensure timely delivery
Serve as the primary point of contact for customers regarding order inquiries, product availability, pricing, and delivery timelines
Use Salesforce to track customer interactions, update account information, and maintain detailed records
Work cross-functionally with sales, production, warehouse, and logistics teams to resolve order and service issues
Review and verify purchase orders, pricing, and product details for accuracy before order release
Troubleshoot and resolve customer concerns related to shipments, returns, backorders, and invoicing
Maintain accurate data across ERP systems and internal platforms

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Customer Service Specialist

We are looking for a Customer Service Specialist to support clients and internal...

Location

United States , Westfield

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience handling purchase orders, order entry, or related transactional customer support tasks
Strong customer service skills with the ability to communicate professionally across phone, email, and internal teams
High attention to detail and accuracy when processing quotes, orders, invoices, and account records
Ability to coordinate with multiple departments to keep orders on schedule and resolve issues efficiently
Comfortable prioritizing a high volume of requests while meeting deadlines in a fast-paced environment
Proficiency using business systems and standard office software to maintain records and track account activity

Job Responsibility

Build and maintain positive relationships with assigned customers, serving as a reliable point of contact for ongoing account needs
Enter and manage quotes, sales orders, and billing documents with a strong focus on accuracy and turnaround time
Partner with production, yard, and transportation teams to align order details and support timely, correct fulfillment
Address questions related to pricing, stock levels, product details, and expected delivery timelines in a clear and thorough manner
Investigate and resolve service concerns, order discrepancies, and customer complaints with urgency and sound judgment
Monitor active orders and provide regular status updates to customers as well as relevant internal stakeholders
Support field sales personnel by assisting with order processing, account maintenance, and customer follow-up activities
Keep customer account information current and accurately documented within company systems

Select Country

Customer Service and Order Processing Specialist

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?