CrawlJobs Logo
Robert Half Logo Robert Half · Customer Service

Customer Service and Operations Manager

United States, North Liberty · Job Posted June 29, 2026
Apply Position
Job Link Share

Job Description

Robert Half is partnering with a well-established organization in the distribution space to hire a Customer Service and Operations Manager. This role is responsible for leading all aspects of the customer service function, including team leadership, order management, and cross-functional coordination with sales, warehouse operations, and vendors. This is a hands-on leadership role ideal for someone who thrives in a fast-paced environment and enjoys balancing team management with operational execution.

Job Responsibility

  • Lead, manage, coach, and develop a team of Customer Service Representatives and purchasing personnel
  • Oversee end-to-end order processing, including order entry, pricing verification, and invoicing
  • Collaborate closely with sales, warehouse operations, and vendors to ensure seamless service delivery
  • Act as the primary escalation point for customer issues and drive timely resolution
  • Support warehouse coordination including shipment prioritization, inventory handling, and problem-solving
  • Review and manage inventory activities including adjustments, transfers, returns, and reconciliations
  • Ensure accurate documentation and compliance with shipping, receiving, and billing processes
  • Maintain and update inventory records and oversee year-end reconciliation efforts
  • Coordinate shipping and receiving processes, including documentation and inventory commitments
  • Work within ERP systems for order management, inventory tracking, and reporting
  • Approve vendor invoices and manage petty cash reconciliation
  • Serve as ISO coordinator and support compliance-related initiatives
  • Act as liaison with external partners such as warehouses and property management

Requirements

  • 3+ years of customer service experience, preferably within distribution, logistics, or a related industry
  • Previous leadership or supervisory experience
  • Strong working knowledge of order entry, inventory management, and ERP systems
  • Familiarity with DG (Dangerous Goods) systems and shipping/warehousing regulations is a plus
  • Excellent communication, problem-solving, and organizational skills
  • Ability to manage multiple priorities in a fast-paced, detail-oriented environment
  • High school diploma or GED required
  • Associate’s degree (or equivalent experience) preferred

Nice to have

  • Familiarity with DG (Dangerous Goods) systems and shipping/warehousing regulations
  • Associate’s degree (or equivalent experience)

What we offer

  • Ability to work 1-2 days a week from home
  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
Robert Half - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Service and Operations Manager

8 matching positions

Retail Service and Operations Manager

Goodwill is one of the leading non-profit brands in the world and one of the lar...
Location
Location
United States , Hawthorne
Salary
Salary:
19.87 USD / Hour
goodwillsocal.org Logo
Goodwill
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2–4 years of supervisory experience in retail or a customer-focused operations role
  • Proven ability to manage performance, drive results, and coach diverse teams
  • High school diploma or GED required
  • college coursework preferred
  • Strong communication, problem-solving, and organizational skills
  • Experience with POS systems, Microsoft Outlook, Excel, and HRIS/timekeeping systems
  • Bilingual (Spanish/English) preferred
Job Responsibility
Job Responsibility
  • Partner with the Site Manager to achieve store goals in sales, production, customer service, payroll, safety, and expense control
  • Act as Manager-on-Duty, overseeing store operations including opening, closing, and cash management
  • Lead, train, and coach Ambassadors to deliver exceptional customer and donor experiences that reflect our RISE values (Respect, Integrity, Service, Excellence)
  • Maintain compliance with safety, loss prevention, and operational standards
  • Oversee merchandising, colorizing, signage, and sales floor presentation to meet company guidelines
  • Support donation processing, backroom organization, and production goals
  • Assist with GATR/GADD, CRM programs, and other engagement initiatives
  • Ensure the store environment is clean, safe, and aligned with brand standards
  • Work flexible shifts, including nights, weekends, holidays, and occasional nearby location support
  • Fulltime
Read More
Arrow Right

Service Operations and Customer Experience Lead

Location
Location
India , Pune
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in service ownership, including SLA and OLA management, escalation handling, and service governance
  • Cross-functional collaboration
  • Commercially aware with focus on process optimization, automation, and value chains
  • Effective communication
  • Proficient in Jira, Confluence, Splunk or Dynatrace
  • Strong analytical capability
  • Technically knowledgeable in application servers, web servers, Unix, DevOps, CloudOps, and system architectures
  • Vendor, partner, and OpCo management
  • Agile and Scrum methodologies
  • ITIL frameworks
Job Responsibility
Job Responsibility
  • Design and define service frameworks including support models, SLAs, KPIs, and non-functional requirements
  • Lead end-to-end service ownership, ensuring service stability, performance, and continuous improvement
  • Manage SLAs and OLAs, including notifications, escalations, and governance
  • Coordinate operational readiness and assure quality for changes entering production
  • Monitor customer experience and service performance using insights, reports, and analytics
  • Drive service improvements based on incidents, operational challenges, and analysis
  • Conduct regular service review meetings with internal stakeholders, vendors, and markets
  • Act as primary point of contact for service queries, issues, and escalations
  • Manage vendor and partner relationships, defining KPIs and ensuring service delivery alignment
  • Translate operational requirements into meaningful reporting frameworks and dashboards
What we offer
What we offer
  • Opportunity to lead end-to-end service operations in a global environment
  • Exposure to cross-functional collaboration across markets, partners, and vendors
  • A platform to drive meaningful customer experience improvements
  • Involvement in strategic service transformation and optimisation initiatives
  • Access to modern tools, technologies, and data-driven decision-making practices
  • Fulltime
Read More
Arrow Right

Retail Service and Operations Manager

Lead with Purpose. Drive Service and Operational Excellence. Goodwill Southern C...
Location
Location
United States , Burbank
Salary
Salary:
19.87 USD / Hour
goodwillsocal.org Logo
Goodwill
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-4 years of supervisory experience in retail or a customer-focused operations role
  • Proven ability to manage performance, drive results, and coach diverse teams
  • High school diploma or GED required
  • Strong communication, problem-solving, and organizational skills
  • Experience with POS systems, Microsoft Outlook, Excel, and HRIS/timekeeping systems
  • Bilingual (Spanish/English) preferred
Job Responsibility
Job Responsibility
  • Partner with the Site Manager to achieve store goals in sales, production, customer service, payroll, safety, and expense control
  • Act as Manager-on-Duty, overseeing store operations including opening, closing, and cash management
  • Lead, train, and coach Ambassadors to deliver exceptional customer and donor experiences that reflect our RISE values
  • Maintain compliance with safety, loss prevention, and operational standards
  • Oversee merchandising, colorizing, signage, and sales floor presentation to meet company guidelines
  • Support donation processing, backroom organization, and production goals
  • Assist with GATR/GADD, CRM programs, and other engagement initiatives
  • Ensure the store environment is clean, safe, and aligned with brand standards
  • Work flexible shifts, including nights, weekends, holidays, and occasional nearby location support
What we offer
What we offer
  • Discount at Goodwill Socal retail locations
  • Goodwill Perks: Discounts on dining, retail, theme parks and movies
  • Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners
  • Medical, dental, vision insurance
  • Flexible Spending Account - FSA
  • Life insurance
  • 403(b) retirement plan
  • Paid time off (PTO)
  • Tuition Reimbursement
  • Fulltime
Read More
Arrow Right

Retail Service and Operations Manager

Lead with Purpose. Drive Service and Operational Excellence. Goodwill Southern C...
Location
Location
United States , Los Angeles
Salary
Salary:
19.87 USD / Hour
goodwillsocal.org Logo
Goodwill
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2–4 years of supervisory experience in retail or a customer-focused operations role
  • Proven ability to manage performance, drive results, and coach diverse teams
  • High school diploma or GED required
  • college coursework preferred
  • Strong communication, problem-solving, and organizational skills
  • Experience with POS systems, Microsoft Outlook, Excel, and HRIS/timekeeping systems
  • Bilingual (Spanish/English) preferred
Job Responsibility
Job Responsibility
  • Partner with the Site Manager to achieve store goals in sales, production, customer service, payroll, safety, and expense control
  • Act as Manager-on-Duty, overseeing store operations including opening, closing, and cash management
  • Lead, train, and coach Ambassadors to deliver exceptional customer and donor experiences that reflect our RISE values (Respect, Integrity, Service, Excellence)
  • Maintain compliance with safety, loss prevention, and operational standards
  • Oversee merchandising, colorizing, signage, and sales floor presentation to meet company guidelines
  • Support donation processing, backroom organization, and production goals
  • Assist with GATR/GADD, CRM programs, and other engagement initiatives
  • Ensure the store environment is clean, safe, and aligned with brand standards
  • Work flexible shifts, including nights, weekends, holidays, and occasional nearby location support
What we offer
What we offer
  • Discount at Goodwill Socal retail locations
  • Goodwill Perks: Discounts on dining, retail, theme parks and movies
  • Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners
  • Medical, dental, vision insurance
  • Flexible Spending Account - FSA
  • Life insurance
  • 403(b) retirement plan
  • Paid time off (PTO)
  • Tuition Reimbursement
  • Fulltime
Read More
Arrow Right

Retail Service and Operations Manager

Lead with Purpose. Drive Service and Operational Excellence. Goodwill Southern C...
Location
Location
United States , Fontana
Salary
Salary:
18.50 USD / Hour
goodwillsocal.org Logo
Goodwill
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2–4 years of supervisory experience in retail or a customer-focused operations role
  • Proven ability to manage performance, drive results, and coach diverse teams
  • High school diploma or GED required
  • college coursework preferred
  • Strong communication, problem-solving, and organizational skills
  • Experience with POS systems, Microsoft Outlook, Excel, and HRIS/timekeeping systems
  • Bilingual (Spanish/English) preferred
Job Responsibility
Job Responsibility
  • Partner with the Site Manager to achieve store goals in sales, production, customer service, payroll, safety, and expense control
  • Act as Manager-on-Duty, overseeing store operations including opening, closing, and cash management
  • Lead, train, and coach Ambassadors to deliver exceptional customer and donor experiences that reflect our RISE values (Respect, Integrity, Service, Excellence)
  • Maintain compliance with safety, loss prevention, and operational standards
  • Oversee merchandising, colorizing, signage, and sales floor presentation to meet company guidelines
  • Support donation processing, backroom organization, and production goals
  • Assist with GATR/GADD, CRM programs, and other engagement initiatives
  • Ensure the store environment is clean, safe, and aligned with brand standards
  • Work flexible shifts, including nights, weekends, holidays, and occasional nearby location support
What we offer
What we offer
  • Mission-driven culture with purpose and community impact
  • Opportunities for growth within a thriving retail enterprise
  • Collaborative, values-based environment that recognizes and rewards excellence
  • Fulltime
Read More
Arrow Right

Retail Service and Operations Manager

Lead with Purpose. Drive Service and Operational Excellence. Goodwill Southern C...
Location
Location
United States , Santa Monica
Salary
Salary:
19.87 USD / Hour
goodwillsocal.org Logo
Goodwill
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2–4 years of supervisory experience in retail or a customer-focused operations role
  • Proven ability to manage performance, drive results, and coach diverse teams
  • High school diploma or GED required
  • college coursework preferred
  • Strong communication, problem-solving, and organizational skills
  • Experience with POS systems, Microsoft Outlook, Excel, and HRIS/timekeeping systems
  • Bilingual (Spanish/English) preferred
Job Responsibility
Job Responsibility
  • Partner with the Site Manager to achieve store goals in sales, production, customer service, payroll, safety, and expense control
  • Act as Manager-on-Duty, overseeing store operations including opening, closing, and cash management
  • Lead, train, and coach Ambassadors to deliver exceptional customer and donor experiences
  • Maintain compliance with safety, loss prevention, and operational standards
  • Oversee merchandising, colorizing, signage, and sales floor presentation
  • Support donation processing, backroom organization, and production goals
  • Assist with GATR/GADD, CRM programs, and other engagement initiatives
  • Ensure the store environment is clean, safe, and aligned with brand standards
  • Work flexible shifts, including nights, weekends, holidays, and occasional nearby location support
What we offer
What we offer
  • Discount at Goodwill Socal retail locations
  • Goodwill Perks: Discounts on dining, retail, theme parks and movies
  • Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners
  • Medical, dental, vision insurance
  • Flexible Spending Account - FSA
  • Life insurance
  • 403(b) retirement plan
  • Paid time off (PTO)
  • Tuition Reimbursement
  • Fulltime
Read More
Arrow Right

Retail Service and Operations Manager

Goodwill is one of the leading non-profit brands in the world and one of the lar...
Location
Location
United States , Santa Monica
Salary
Salary:
19.87 USD / Hour
goodwillsocal.org Logo
Goodwill
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2–4 years of supervisory experience in retail or a customer-focused operations role
  • Proven ability to manage performance, drive results, and coach diverse teams
  • High school diploma or GED required
  • Strong communication, problem-solving, and organizational skills
  • Experience with POS systems, Microsoft Outlook, Excel, and HRIS/timekeeping systems
Job Responsibility
Job Responsibility
  • Partner with the Site Manager to achieve store goals in sales, production, customer service, payroll, safety, and expense control
  • Act as Manager-on-Duty, overseeing store operations including opening, closing, and cash management
  • Lead, train, and coach Ambassadors to deliver exceptional customer and donor experiences that reflect our RISE values (Respect, Integrity, Service, Excellence)
  • Maintain compliance with safety, loss prevention, and operational standards
  • Oversee merchandising, colorizing, signage, and sales floor presentation to meet company guidelines
  • Support donation processing, backroom organization, and production goals
  • Assist with GATR/GADD, CRM programs, and other engagement initiatives
  • Ensure the store environment is clean, safe, and aligned with brand standards
  • Work flexible shifts, including nights, weekends, holidays, and occasional nearby location support
What we offer
What we offer
  • Mission-driven culture with purpose and community impact
  • Opportunities for growth within a thriving retail enterprise
  • Collaborative, values-based environment that recognizes and rewards excellence
  • Fulltime
Read More
Arrow Right

Retail Service and Operations Manager

Lead with Purpose. Drive Service and Operational Excellence. Goodwill Southern C...
Location
Location
United States , Los Angeles
Salary
Salary:
19.87 USD / Hour
goodwillsocal.org Logo
Goodwill
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2–4 years of supervisory experience in retail or a customer-focused operations role
  • Proven ability to manage performance, drive results, and coach diverse teams
  • High school diploma or GED required
  • strong communication, problem-solving, and organizational skills
  • Experience with POS systems, Microsoft Outlook, Excel, and HRIS/timekeeping systems
Job Responsibility
Job Responsibility
  • Partner with the Site Manager to achieve store goals in sales, production, customer service, payroll, safety, and expense control
  • Act as Manager-on-Duty, overseeing store operations including opening, closing, and cash management
  • Lead, train, and coach Ambassadors to deliver exceptional customer and donor experiences that reflect RISE values
  • Maintain compliance with safety, loss prevention, and operational standards
  • Oversee merchandising, colorizing, signage, and sales floor presentation
  • Support donation processing, backroom organization, and production goals
  • Assist with GATR/GADD, CRM programs, and other engagement initiatives
  • Ensure store environment is clean, safe, and aligned with brand standards
  • Work flexible shifts, including nights, weekends, holidays, and occasional nearby location support
What we offer
What we offer
  • Discount at Goodwill SoCal retail locations
  • Goodwill Perks: discounts on dining, retail, theme parks and movies
  • Employee Assistance Program: mental and physical wellness, financial and legal resources and career and education partners
  • Medical, dental, vision insurance
  • Flexible Spending Account - FSA
  • Life insurance
  • 403(b) retirement plan
  • Paid time off (PTO)
  • Tuition Reimbursement
  • Fulltime
Read More
Arrow Right