Customer Service and Operations Executive Job at C&M Travel Recruitment (Leeds)

Sales Operations & Customer Service Executive - DACH

Sales Operations & Customer Service Executive – DACH London | Up to £35,000 | G...

Location

United Kingdom , London

Salary:

30000.00 - 35000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Fluent in German
at least one to two years of general office experience
Strong Excel skills
Confidence using Microsoft Office

Job Responsibility

Manage customer accounts across Germany, Austria and Switzerland
Make sure orders are accurate, customer data is clean, shipping windows are protected, and internal teams are connected
Work closely with Sales, Logistics, Operations and Warehouse teams
Keep the process tight from order entry through to shipment
Produce and analyse orderbooks
Enter and review orders
Flag risks before shipping windows open
Keep customers and sales teams updated when anything threatens delivery
Support allocation
Liaise with the warehouse

Fulltime

Operations & Customer Service Executive

This role is in support of Cencora's global logistics and storage services marke...

Location

Poland , Warsaw

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

Advanced skills in Microsoft Office (Excel, Word and PowerPoint)
Polish language - Native/Advanced level - is mandatory
English language - Advanced level - is mandatory
Willingness to work on-site
Availability to work in shifts from Monday to Friday: Morning shift: 07:00–15:00 - Afternoon shift: 11:00–19:00
Basic knowledge of distribution and logistics concepts
At least a secondary school leaving certificate
Desirable further trainings in customs, dangerous goods or similar topics
Minimum 1-2 years relevant experience in a customer service or logistics environment
Strong communication skills, verbally & written, telephone skills

Job Responsibility

Collaborate with colleagues around the world in order to deliver the best possible customer service experience
Work equally for the shipments of other offices as for your own. All our shipments were ordered from a World Courier customer
Identify & assess customers needs to achieve satisfaction, delivering tailored solutions and a personal touch
Take care of any customer complaint to ensure their positive and efficient resolution, always looking for the best solution
Generate sales leads and collaborate with sales on the development of potential and existing accounts
Use our information- and decision making tools to leverage the best solutions, like The HUB, SharePoint, Combinado, JetStream, SAP, etc.
Calculate transit-times, select routings by deciding on a single or a combination of transportation-types
Raise jobs in our Transport Management System (TMS) and update continuously to adapt to changing requirements
Dispatch drivers (pickup / delivery / recovery / tendering) for shipments
Check collected shipments in the office and prepare them for transport according to World Courier procedures

Fulltime

Operations & Customer Service Executive

This role is in support of Cencora's global logistics and storage services marke...

Location

Poland , Warsaw

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

Advanced skills in Microsoft Office (Excel, Word and PowerPoint)
Polish language - Native/Advanced level - is mandatory
English language - Advanced level - is mandatory
Willingness to work on-site
Availability to work in shifts from Monday to Friday: Morning shift: 07:00–15:00 - Afternoon shift: 11:00–19:00
Basic knowledge of distribution and logistics concepts
At least a secondary school leaving certificate
Desirable further trainings in customs, dangerous goods or similar topics
Minimum 1-2 years relevant experience in a customer service or logistics environment
Strong communication skills, verbally & written, telephone skills

Job Responsibility

Collaborate with colleagues around the world in order to deliver the best possible customer service experience
Work equally for the shipments of other offices as for your own. All our shipments were ordered from a World Courier customer
Identify & assess customers needs to achieve satisfaction, delivering tailored solutions and a personal touch
Take care of any customer complaint to ensure their positive and efficient resolution, always looking for the best solution
Generate sales leads and collaborate with sales on the development of potential and existing accounts
Use our information- and decision making tools to leverage the best solutions, like The HUB, SharePoint, Combinado, JetStream, SAP, etc.
Calculate transit-times, select routings by deciding on a single or a combination of transportation-types
Raise jobs in our Transport Management System (TMS) and update continuously to adapt to changing requirements
Dispatch drivers (pickup / delivery / recovery / tendering) for shipments
Check collected shipments in the office and prepare them for transport according to World Courier procedures

Fulltime

Svp, global customer service and operations

Navan is seeking a bold and visionary SVP, Global Operations & Services to lead,...

Location

United States

Salary:

255000.00 - 400000.00 USD / Year

Navan

Expiration Date

Until further notice

Requirements

12+ years in Global Operations/Customer Service
At least 8+ years in senior leadership roles within high-growth, tech-forward organizations
Proven ability to scale a global customer support function that consistently delivers best-in-class CSAT and NPS in a fast-paced environment
Track record of leading transformation at scale while delivering measurable improvements in both customer satisfaction and operational excellence
Deep expertise in service strategy, process design (ex. Lean, Six Sigma), and leveraging predictive analytics and emerging technologies (GenAI)
Exceptional communicator with a consultative, cross-functional approach and experience working across regions and time zones
Comfortable navigating high-growth ambiguity, fast decision-making and resource allocation in evolving markets
Extensive domestic and international travel required

Job Responsibility

Define and Execute Global Strategy: Redefine the vision and strategy for a world class Global Operations and Service (GO&S) organization, leading large-scale transformation initiatives to deliver exceptional and seamless customer experiences across every channel
Pioneer Tech and AI Deployment: Own the deployment of Generative AI and automation technologies to accelerate problem resolution, deliver proactive support, and achieve step-change improvements in service quality and velocity
End-to-End Operational Ownership: Oversee all service operations - from front-line travel agents to back-office reconciliation - while establishing robust capacity planning, budgeting, and performance on key metrics (CSAT, NPS, SLA)
Drive Strategic Alignment: Foster a unified, customer-centric operating model by securing strategic alignment across key executive functions: Product, Engineering, Sales, and Customer Success
Build an Award-Winning Team: Cultivate a high-performing global team and champion a “customer first, always” mindset to elevate Navan’s support into an award-winning, best-in-class organization

What we offer

Generous medical plans
Dental and vision benefits with premiums covered by Navan
Various insurance options
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
Pet insurance

Fulltime

Customer And Operations Executive

Location

United Kingdom , Leeds

Salary:

Not provided

C&M Travel Recruitment

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills
Strong organisational skills with high attention to detail
Proficient in Microsoft Office and Excel
Able to promote and sell holidays
Ability to multi-task and work well under pressure
Travel industry experience preferred but not essential

Job Responsibility

Responding to customer enquiries via phone, email, and post
Managing and updating the booking system
Processing and managing supplier payments
Promoting holidays where appropriate
Support month-end reporting
Providing general administrative and office support

What we offer

28 days annual leave + bank holidays (pro rata for part time)
Pension scheme
Exclusive holiday discounts for you, friends and family

Parttime

Customer Success and Operations Executive

Nine is looking for a Customer Success and Operations Executive to join our Nine...

Location

Australia , North Sydney

Salary:

Not provided

Nine

Expiration Date

Until further notice

Requirements

A background in customer service, relationship management or digital marketing
Experience with Intercom, Google Ad Manager, or other Ad Servers is a major plus
Excellent interpersonal skills with strong written and verbal communication
Exceptional organisational skills and the ability to multitask in a high-pressure environment

Job Responsibility

Provide high-level phone and email support to help advertisers navigate the platform, including performing live product demonstrations
Offer expert product and optimisation recommendations to ensure customer campaigns meet their specific objectives
Review and approve/reject uploaded ad creative to ensure quality standards are met before campaigns go live
Create and maintain platform user guides and help content to empower self-service users
Collate customer interaction data to identify trends and collaborate on product enhancements that improve user experience and retention
Act as the first point of contact for internal sales operations regarding all self-serve platform queries

What we offer

Sales Incentive Scheme that rewards and recognises performance & success
Sales Academy – our bespoke training and development program for Sales
Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks
Digital newspaper subscription to our mastheads

Fulltime

Customer Service Executive

Handle day-to-day customer transactions and queries; Verify, appraise, and proce...

Location

India , Bengaluru

Salary:

Not provided

Randstad

Expiration Date

July 27, 2026

Requirements

Graduate with basic computer knowledge and MS Office skills.
Basic knowledge of Gold & Precious Metals market
Gold quality checking/appraisal knowledge
KYC documentation knowledge
Communication skills in local language & English
Negotiation and customer handling skill.

Job Responsibility

Handle day-to-day customer transactions and queries
Verify, appraise, and process gold purchasing transactions
Maintain records, vouchers, and transaction documentation
Ensure proper cash handling and account balancing
Support business development and customer relationship activities
Promote and cross-sell company products and services
Maintain operational accuracy and data confidentiality.

Fulltime

Customer Service Executive

The Customer Service Executive plays a key role in delivering exceptional custom...

Location

Salary:

Not provided

Aramex

Expiration Date

Until further notice

Requirements

Bachelor's degree Holder (Logistics/ Supply chain/ Business Administration or any relevant field)
1 – 2 Years of experience in Customer Service field
Fluency in English is a MUST
Strong Knowledge in Microsoft Office (Excel, Outlook)
Excellent phone-handling skills
High proficiency in customer communications

Job Responsibility

Promote the Shop & Ship service to attract new customers
Conduct indoor sales calls for new customer acquisition
Conduct indoor sales calls for retention of inactive customers
Support and follow up on sales campaigns and promotional projects
Follow up on the collection of pending customer payments
Onboard new customers and update their information in the system
Follow up with online subscribers to ensure understanding of the service
Handle customer inquiries, complaints, and service desk requests
Manage and resolve shipment issues (e.g. held at customs, misrouted, damaged, on hold)
Coordinate with operations and other stations to ensure smooth delivery

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Customer Service and Operations Executive

Job Description

Job Responsibility

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