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As a Customer Service and Internal Sales Representative in Laval, you will be the first point of contact for our professional customers (contractors and roofers). This role combines direct interaction at the counter, administrative order management, and logistics coordination. We are looking for proactive people who can keep a smile on their face even on busy days!
Job Responsibility:
Greet customers in the branch and respond to phone calls and emails in a professional manner
Enter orders into the internal system and ensure they are followed up on rigorously
Work closely with the dispatch department to coordinate deliveries
Advise customers on technical products (comprehensive training provided)
Actively participate in the growth of customer accounts through the internal program
Requirements:
Significant experience in customer service (face-to-face interaction required)
Ability to manage multiple priorities simultaneously (multitasking) at a fast pace
Proficiency in Outlook and Word
Excellent command of spoken and written French (English is a significant asset) - the parent company is located outside Quebec
Interest in the construction or hardware industry
Nice to have:
English is a significant asset
What we offer:
Monthly allowance of $176 for your travel expenses
Full range of insurance and RRSP plan with employer contribution
Stable 40-hour/week schedule (no rotation) with the possibility of paid overtime
Annual closure during the holiday season
Real opportunities for advancement to outside sales or management roles