Customer Service And Inside Sales Representative

• Managing all communications (inbound and outbound calls, emails) with commercial clients to ensure an impeccable customer service experience
• Acting as an inside account manager, responding promptly to complex inquiries and ensuring thorough follow-up throughout the order processing cycle
• Proactively managing the database by entering, updating, and meticulously tracking strategic information within the CRM software
• Supporting sales growth by conducting regular follow-ups with the established clientele and identifying upselling and cross-selling opportunities
• Ensuring seamless daily coordination with local logistics departments as well as production teams based in the United States and France

• Proven and successful experience in B2B customer service, account management, or inside sales support, ideally within a manufacturing or industrial environment
• Full fluency in both French and English, both spoken and written, due to daily interactions with global subsidiaries
• Excellent computer literacy and the agility to work with ERP systems such as Sage X3 (or SAP), analytical tools like Power BI, and CRM software
• Natural interpersonal skills, strong active listening, and a solid ability to adapt to operational changes

Previous work experience within highly specialized sectors (aerospace, automotive, or medical) is a major asset

• A gross annual salary between $60,000 and $70,000, flexible based on the level of expertise you bring
• A year-end bonus program tied to the team's overall sales performance
• Comprehensive medical insurance coverage to take care of your health
• A minimum of 3 weeks of vacation allocated right from your start date
• A warm, positive, and collaborative atmosphere within a human-scale organization