Customer Service and Dispatch Clerk

• Dispatch and coordinate service calls for a fleet of nearly 40 installation technicians across Quebec and Ontario
• Handle a high volume of inbound calls (60-80 per day) for appointment scheduling and customer support
• Greet and assist customers at the front desk of our Montreal branch for file processing and payments
• Optimize appointment schedules using our digital management system
• Collaborate closely with the billing and sales departments to ensure a seamless customer experience

• Essential Bilingualism: Perfect command of both English and French (oral and written). Given our Canada-wide operations, this role requires daily communication with English-speaking clients and partners located outside of Quebec, as well as covering territories beyond the province that necessitate the use of English
• Relevant Experience: Minimum of 2 years of experience in a call center, a financial institution (such as RBC or BMO), or the insurance sector
• Geographic Knowledge: Excellent knowledge of the city of Montreal and its surrounding areas (North Shore/South Shore) is a major asset for optimizing technician dispatch
• Soft Skills: You are recognized for your punctuality, professional presentation, and ability to thrive in a fast-paced environment
• Commitment: A strong desire to build a long-term career within a stable local company

Excellent knowledge of the city of Montreal and its surrounding areas (North Shore/South Shore)

• Competitive starting salary between $52,000 - $55,000 per year, based on experience
• Stable daytime schedule: 8:30 AM to 5:00 PM, Monday to Friday (40h/week)
• Comprehensive group insurance package
• Retirement plan with employer contribution
• Modern, dynamic, and high-tech work environment
• Close-knit team and supportive management focused on employee development