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Customer Service and Dispatch Clerk

https://www.randstad.com Logo

Randstad

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Location:
Canada , Montréal

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

52000.00 - 55000.00 CAD / Year
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Job Description:

A CAREER, NOT JUST A JOB. Are you looking for stability with an industry leader in automotive security and telemetry? Our client, a well-established organization in Montreal (Marché Central area), is looking for a dynamic Customer Service Agent to join their professional family. At this company, we don't believe in high turnover: we hire talent looking for a long-term commitment in a stimulating environment where people come first. As a Customer Service Agent, you will earn a starting salary between $52,000 and $55,000 per year (depending on experience) and serve as the central link between our technical operations and our prestigious clientele. This position based in Montreal offers a stable and professional work environment.

Job Responsibility:

  • Dispatch and coordinate service calls for a fleet of nearly 40 installation technicians across Quebec and Ontario
  • Handle a high volume of inbound calls (60-80 per day) for appointment scheduling and customer support
  • Greet and assist customers at the front desk of our Montreal branch for file processing and payments
  • Optimize appointment schedules using our digital management system
  • Collaborate closely with the billing and sales departments to ensure a seamless customer experience

Requirements:

  • Perfect command of both English and French (oral and written)
  • Minimum of 2 years of experience in a call center, a financial institution (such as RBC or BMO), or the insurance sector
  • Excellent knowledge of the city of Montreal and its surrounding areas (North Shore/South Shore) is a major asset

Nice to have:

Excellent knowledge of the city of Montreal and its surrounding areas (North Shore/South Shore)

What we offer:
  • Competitive starting salary between $52,000 - $55,000 per year, based on experience
  • Stable daytime schedule: 8:30 AM to 5:00 PM, Monday to Friday (40h/week)
  • Comprehensive group insurance package
  • Retirement plan with employer contribution
  • Modern, dynamic, and high-tech work environment
  • Close-knit team and supportive management focused on employee development

Additional Information:

Job Posted:
April 29, 2026

Expiration:
June 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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