Customer Service And Claims Representative

• Handle incoming customer inquiries and provide prompt, accurate information regarding services and products
• Act as the central point of contact, liaising with customers, internal teams, and external carriers to gather, manage, and follow up on claims and related queries
• Collect and document information to accurately assess the validity of incoming claims
• Issue liability letters for approved claims to formally commence the settlement process, ensuring all relevant parties are promptly informed
• Efficiently manage and track claims within our internal administrative systems, escalating significant cases to senior management
• Oversee the timely processing of compensation payments, diligently verifying the accuracy of all financial transactions
• Take ownership of the claims lifecycle, managing all financial aspects through proactive communication with customers, internal departments, and carriers
• Analyze claim data to pinpoint areas for improvement and proactively propose innovative short- and long-term solutions to enhance our processes

• A qualification in logistics will be an advantage e.g. MBO (logistiek)
• Knowledge of (Business) English
• Proven experience in a customer service or claims handling role
• Strong understanding of customer service principles and claims processing procedures
• Excellent communication, interpersonal, and problem-solving skills
• Proficiency in relevant software and CRM systems
• Ability to work independently and as part of a team in a structured environment

A qualification in logistics e.g. MBO (logistiek)

• Flexible starting hours between 7:00-9:00
• 7 months Randstad, followed contract Samsung SDS
• Pension plan from the first day worked
• €200 monthly contribution toward health insurance
• Travel allowance of € 0.23 per km
• Yearly company party, barbecues, Christmas gifts