Customer Service Analyst Job at Robert Half (Petaluma)

Customer Service Analyst

The Customer Service Analyst is an intermediate-level position responsible for p...

Location

Poland , Olsztyn

Salary:

68740.00 - 108660.00 PLN / Year

Citi

Expiration Date

Until further notice

Requirements

Customer service experience
English (fluent in writing and speaking)
Organizational skills to prioritize multiple tasks
Investigative and analytical skills

Job Responsibility

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated, and resolved timely and professionally
Develop and maintain client portfolio through regular calls and face to face interaction
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
Escalate customer feedback, processing delays and errors appropriately
Provide coaching, support to team

What we offer

Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
Employee Assistance Program financed by Employer
Paid Parental Leave Program (maternity and paternity leave
statutory and 2 weeks additional paid paternity leave)
Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events
Additional day off for volunteering
Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform
Opportunity to receive an annual discretionary incentive award

Fulltime

Customer Service Analyst

The Customer Service Analyst is an entry-level position responsible for assistin...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Previous relevant experience preferred
Experience in customer service
Proven investigative, analytical and risk management skills
Demonstrated ability to present concepts and influence/lead change
Consistently demonstrate clear and concise written and verbal communication
Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
Bachelor's degree/University degree or equivalent experience

Job Responsibility

Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
Conduct necessary analyses to address client needs
Communicate resolutions to clients
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Fulltime

Customer Service Analyst

We are looking for a colleague who is passionate about customers and interested ...

Location

India

Salary:

Not provided

Amex

Expiration Date

Until further notice

Requirements

Graduate / post-graduate
Strong interpersonal, communication and listening skills
Good Analytical Skills with Eye for Details
Proficient in MS Office Tools, PowerPoint, and Excel
High levels of personal accountability and attention to detail
Ability to manage multiple tasks simultaneously
Outside rules-based box thinking, teamwork, curiosity & adaptability
Good understanding of merchant business and USA Tax preferred but not vital
Demonstrated ability to effectively work in strenuous and challenging conditions

Job Responsibility

Ensure extraordinary service by promptly and accurately responding to requests from merchants
Onboarding the merchant accounts on the system
Evaluating and analyzing merchant account information
Recommending tailored solutions to merchants that add value to their business
Supporting the merchant onboarding business for EMEA market- Multicurrency platform
Perform Know your Customer (KYC) and Anti-Money Laundering (AML) due diligence
Ensure merchant accounts are set up in line with the CHC guidelines for EMEA - MCCY market
Providing best in class merchant experience by resolving financial and maintenance queries for EMEA based merchants
Liaising with the various affiliation channels to ensure this process runs smoothly
Ensure customers, stakeholder and colleague metrics such as Occupancy, UPH (Unit per Hour) and Quality are met

What we offer

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements
Generous paid parental leave policies
Free access to global on-site wellness centers
Free and confidential counseling support through Healthy Minds program
Career development and training opportunities

Customer Service Analyst

The Customer Service Analyst is an entry-level position responsible for assistin...

Location

Kazakhstan , Almaty

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Previous relevant experience preferred
Experience in customer service
Proven investigative, analytical and risk management skills
Demonstrated ability to present concepts and influence/lead change
Consistently demonstrate clear and concise written and verbal communication
Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
Russian and Kazakh language is required
Bachelor's degree/University degree or equivalent experience

Job Responsibility

Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
Conduct necessary analyses to address client needs
Communicate resolutions to clients
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Customer Service Analyst

The Customer Service Analyst 2 is an intermediate-level position responsible for...

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

0-2 years of relevant experience
Experience in customer service preferred
Computer proficiency
Consistently demonstrate clear and concise written and verbal communication
Proven investigative and analytical skills
Demonstrated ability to present concepts and influence change
Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
Proven ability to work under limited supervision within a team environment
Bachelor's degree/University degree or equivalent experience
Ingles intermedio-avanzado

Job Responsibility

Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
Conduct necessary analyses to address client needs
Communicate resolutions to clients
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Fulltime

Customer Service Analyst

Provide best-in-class customer service to both internal and external customers t...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

3 years minimum order management experience
Excellent Customer Service Skills (order services, logistics/shipping knowledge)
Ability to multitask and manage day-to-day tasks and activities with minimal supervision
Advanced written communication skills
Ability to independently solve problems
Ability to follow a task through to resolution
Accountability
Must be detail-oriented
A quick learner, a self-starter, and a team player
Experience working with a collaborative cross-functional team

Job Responsibility

Receive orders and ensure accurate input into the database
Coordinates with pertinent departments regarding order status, shipping dates, and product availability/back orders
responsible for communicating all appropriate information to both internal and external partners
Ensures product delivery based on regulatory, manufacturing, customer, and contractual requirements
Manage a group inbox in Salesforce.com to disseminate work between the team based on training and guidance from leadership
Document both order entry and shipping discrepancies and provide next-step resolutions and escalation where necessary
Proof, and release orders per requirements and training
Maintain a superior level of accuracy for all work, particularly involving order management
Ability to take initiative and handle various tasks simultaneously, organize, prioritize, make decisions, and work efficiently and effectively under deadlines
Communicate issues with facts, suggestions, and possible resolutions both written and verbally

Fulltime

Customer Service Analyst

The Customer Service Analyst is an intermediate-level position responsible for p...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in customer service preferred
Proficiency in English and another European language (Spanish, German or French)
Computer proficiency
Consistently demonstrate clear and concise written and verbal communication
Proven investigative and analytical skills
Demonstrated ability to present concepts and influence change
Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
Proven ability to work under limited supervision within a team environment

Job Responsibility

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated, and resolved timely and professionally and in line with departmental standards
Provide coaching, support to team, and serve a point of contact for escalation
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
Escalate customer feedback, processing delays and errors appropriately
Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment

What we offer

Competitive base salary (annually reviewed)
Business casual workplace
Hybrid working model (up to 2 days working at home per week)
Additional benefits that support you (and your family) to be well, live well and save well

Fulltime

Customer Service Analyst

Entry-level position responsible for assisting in customer related activities an...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bilingual proficiency in Spanish and English (oral and written) required
additional European languages (e.g., Italian, German) preferred
Excellent verbal and written communication skills with proven experience in a business or financial environment
Superior investigative and analytical skills including ability to understand and interpret statistics and metrics
Proven ability in problem-solving and crisis management
Exceptional planning, organizational, time management, and prioritization skills
Highly accountable, self-reliant, and results-oriented with ability to influence stakeholders
Demonstrated experience in driving process improvements
Strong influencing and persuasion skills capable of engaging effectively with colleagues and clients

Job Responsibility

Manage portfolio of high-profile clients ensuring timely and professional resolution of all queries and issues
Proactively identify, investigate, and resolve client problems collaborating with internal teams and escalating when necessary
Drive client satisfaction through regular proactive engagement, calls, visits, and clear communication on critical updates
Provide and analyze client performance data (MIS/scorecards) to enhance productivity and promote self-service solutions
Initiate and support digitization projects focused on query reduction and increased adoption of self-service tools
Coordinate special transactions (e.g., mergers, acquisitions) and ensure adherence to all departmental standards, KPIs, and robust control environment
Maintain up-to-date knowledge of market and regulatory requirements impacting client portfolio
Ensure comprehensive logging and management of all client interactions within designated service tracking system
Provide comprehensive guidance and support to clients on both global and local payment procedures via phone and email
Act as language resource for Top 650 clients providing support in Spanish to facilitate effective communication and expedite issue resolution

What we offer

Competitive base salary (annually reviewed)
Business casual workplace
Hybrid working model (up to 2 days working at home per week)
Benefits supporting well-being, living well and saving well
Inclusive workplace environment

Fulltime

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