Customer Service Analyst

• Ensure extraordinary service by promptly and accurately responding to requests from merchants
• Onboarding the merchant accounts on the system
• Evaluating and analyzing merchant account information
• Recommending tailored solutions to merchants that add value to their business
• Supporting the merchant onboarding business for EMEA market- Multicurrency platform
• Perform Know your Customer (KYC) and Anti-Money Laundering (AML) due diligence
• Ensure merchant accounts are set up in line with the CHC guidelines for EMEA - MCCY market
• Providing best in class merchant experience by resolving financial and maintenance queries for EMEA based merchants
• Liaising with the various affiliation channels to ensure this process runs smoothly
• Ensure customers, stakeholder and colleague metrics such as Occupancy, UPH (Unit per Hour) and Quality are met

• Graduate / post-graduate
• Strong interpersonal, communication and listening skills
• Good Analytical Skills with Eye for Details
• Proficient in MS Office Tools, PowerPoint, and Excel
• High levels of personal accountability and attention to detail
• Ability to manage multiple tasks simultaneously
• Outside rules-based box thinking, teamwork, curiosity & adaptability
• Good understanding of merchant business and USA Tax preferred but not vital
• Demonstrated ability to effectively work in strenuous and challenging conditions

Good understanding of merchant business and USA Tax

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements
• Generous paid parental leave policies
• Free access to global on-site wellness centers
• Free and confidential counseling support through Healthy Minds program
• Career development and training opportunities