Customer Service Analyst, Citi

Citi

Location:
Thailand, Bangkok

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Job Responsibility:

Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
ensure customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
conduct necessary analyses to address client needs
communicate resolutions to clients
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets

Requirements:

Previous relevant experience preferred
experience in customer service
proven investigative, analytical, and risk management skills
demonstrated ability to present concepts and influence/lead change
consistently demonstrate clear and concise written and verbal communication
consistently deliver high-quality customer service with focus on building client relationships and achieving quality results

Additional Information:

Job Posted:
August 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Service Analyst