Customer Service Analyst Job at Helpware (Cebu)

Customer Service Analyst

Helpware

Location:
Philippines , Cebu

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Provide best-in-class customer service to both internal and external customers through a holistic understanding of the customers’ needs and interests and by using their extensive knowledge and experience to identify and implement customer-focused solutions to improve client results. The primary responsibilities of the Customer Service Analyst (CSA) include providing specialized order management and supply chain/logistics expertise to strengthen relationships with key strategic accounts, drive efficiencies, and improve overall business results.

Job Responsibility:

Receive orders and ensure accurate input into the database
Coordinates with pertinent departments regarding order status, shipping dates, and product availability/back orders
responsible for communicating all appropriate information to both internal and external partners
Ensures product delivery based on regulatory, manufacturing, customer, and contractual requirements
Manage a group inbox in Salesforce.com to disseminate work between the team based on training and guidance from leadership
Document both order entry and shipping discrepancies and provide next-step resolutions and escalation where necessary
Proof, and release orders per requirements and training
Maintain a superior level of accuracy for all work, particularly involving order management
Ability to take initiative and handle various tasks simultaneously, organize, prioritize, make decisions, and work efficiently and effectively under deadlines
Communicate issues with facts, suggestions, and possible resolutions both written and verbally
Provides updates, insight, and suggested corrections to maintain the highest level of service within this role
Responsible for following through on inquiries from customer service management, and other departments, including, but not limited to marketing and sales
Assist with the investigation and provide an outcome for correcting problems or errors that arise within the customer service group

Requirements:

3 years minimum order management experience
Excellent Customer Service Skills (order services, logistics/shipping knowledge)
Ability to multitask and manage day-to-day tasks and activities with minimal supervision
Advanced written communication skills
Ability to independently solve problems
Ability to follow a task through to resolution
Accountability
Must be detail-oriented
A quick learner, a self-starter, and a team player
Experience working with a collaborative cross-functional team

Nice to have:

Experience with SAP or other ERP systems
Experience with Salesforce.com or other CRM systems

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

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