Customer Service Analyst, Citi

Customer Service Analyst

Citi

Location:
Mexico, Ciudad De Mexico

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Job Responsibility:

Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
conduct necessary analyses to address client needs
communicate resolutions to clients
develop and maintain client portfolio through regular calls and face to face interaction, as needed
inform clients about problems (system failures, market issues) and provide regular resolution updates
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements:

0-2 years of relevant experience
experience in customer service preferred
computer proficiency
consistently demonstrate clear and concise written and verbal communication
proven investigative and analytical skills
demonstrated ability to present concepts and influence change
consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
proven ability to work under limited supervision within a team environment
manejo de inglés

What we offer:

Equal opportunity employer
accessibility accommodations for people with disabilities
best-in-class benefits
emphasis on employees' well-being

Additional Information:

Job Posted:
July 03, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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