Customer Service Analyst Jobs

PRWT Services, Inc.

Location:
United States, Philadelphia

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets. Summary of responsibilities: The Customer Service Analyst (CSA) is to provide efficient handling, investigation, and resolution of Customer requests for support with NPT fare media and devices, Customer inquiries, complaints, discrepancies, and potential fare disputes. The CSA is also responsible for any outbound CSR requirements.

Job Responsibility:

Point Customer Service agent with specific training and contacts to support Transit Benefit program
Be responsible for set-up, processing and auditing required to perform and modify Autoloads to employee Smart Media
Provide e-commerce and telephone customer care support to Employers
Manage the Autoload process for all scheduled benefit Autoloads so that participating employees automatically receive new value or pass loads at the agreed-upon frequency
Resolve Employer Autoload discrepancies
Reconcile and audit all employer managed account activity
Manage the monthly reconciliation of scheduled Autoloads with the Employer Funds Transfer process
Other duties as assigned

Requirements:

High school diploma with previous supervisory experience (minimum 5 years -experience)
Ability to work in fast paced environment
Strong oral and written communication skills
Good analytical abilities
Good solid references required

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

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Customer Service Analyst