Customer Service Analyst Job at PRWT Services, Inc. (Philadelphia)

Customer Service Analyst

The Customer Service Analyst position is responsible for assisting in customer r...

Location

Malaysia , Penang

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's degree/University degree or equivalent experience
experience in customer service
proven investigative, analytical and risk management skills
demonstrated ability to present concepts and influence/lead change
consistently demonstrate clear and concise written and verbal communication
proficiency in spoken and written English and Chinese (Mandarin / Cantonese)
consistently deliver high-quality customer service with focus on building client relationship and achieving quality results

Job Responsibility

Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
conduct necessary analyses to address client needs
communicate resolutions to clients
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Programs and services for physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
resources to manage financial well-being and help plan for the future
access to learning and development resources to broaden and deepen skills and knowledge

Fulltime

Customer Service Analyst

The Customer Service Analyst is an intermediate-level position responsible for p...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in customer service preferred
Proficiency in English and another European language (Spanish, German or French)
Computer proficiency
Consistently demonstrate clear and concise written and verbal communication
Proven investigative and analytical skills
Demonstrated ability to present concepts and influence change
Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
Proven ability to work under limited supervision within a team environment

Job Responsibility

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated, and resolved timely and professionally and in line with departmental standards
Provide coaching, support to team, and serve a point of contact for escalation
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
Escalate customer feedback, processing delays and errors appropriately
Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment

What we offer

Competitive base salary (annually reviewed)
Business casual workplace
Hybrid working model (up to 2 days working at home per week)
Additional benefits that support you (and your family) to be well, live well and save well

Fulltime

Customer Service Analyst

Entry-level position responsible for assisting in customer related activities an...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bilingual proficiency in Spanish and English (oral and written) required
additional European languages (e.g., Italian, German) preferred
Excellent verbal and written communication skills with proven experience in a business or financial environment
Superior investigative and analytical skills including ability to understand and interpret statistics and metrics
Proven ability in problem-solving and crisis management
Exceptional planning, organizational, time management, and prioritization skills
Highly accountable, self-reliant, and results-oriented with ability to influence stakeholders
Demonstrated experience in driving process improvements
Strong influencing and persuasion skills capable of engaging effectively with colleagues and clients

Job Responsibility

Manage portfolio of high-profile clients ensuring timely and professional resolution of all queries and issues
Proactively identify, investigate, and resolve client problems collaborating with internal teams and escalating when necessary
Drive client satisfaction through regular proactive engagement, calls, visits, and clear communication on critical updates
Provide and analyze client performance data (MIS/scorecards) to enhance productivity and promote self-service solutions
Initiate and support digitization projects focused on query reduction and increased adoption of self-service tools
Coordinate special transactions (e.g., mergers, acquisitions) and ensure adherence to all departmental standards, KPIs, and robust control environment
Maintain up-to-date knowledge of market and regulatory requirements impacting client portfolio
Ensure comprehensive logging and management of all client interactions within designated service tracking system
Provide comprehensive guidance and support to clients on both global and local payment procedures via phone and email
Act as language resource for Top 650 clients providing support in Spanish to facilitate effective communication and expedite issue resolution

What we offer

Competitive base salary (annually reviewed)
Business casual workplace
Hybrid working model (up to 2 days working at home per week)
Benefits supporting well-being, living well and saving well
Inclusive workplace environment

Fulltime

Customer Service Analyst

As one of the nation’s premier minority-owned companies, we are a high performan...

Location

United States , Philadelphia

Salary:

Not provided

PRWT Services, Inc.

Expiration Date

Until further notice

Requirements

High school diploma
Ability to work in fast paced environment
Strong oral and written communication skills
Good analytical abilities

Job Responsibility

Assist customer with their inquiries, complaints, discrepancies, and potential fare disputes under service request
Handle incoming calls and make out bound calls needed
Support the transit Customer Call Center as needed
Be responsible for set-up, processing, and modify autoloads for customers
Provide e-commerce and telephone customer care support to Corporate/Institutions Accounts
Other duties as assigned

Fulltime

Customer Service Analyst Lead

The Customer Service Analyst (CSA) Lead will support staff and supervisors withi...

Location

United States , Philadelphia

Salary:

Not provided

PRWT Services, Inc.

Expiration Date

Until further notice

Requirements

High school diploma with previous supervisory experience (minimum 5 years -experience)
Ability to work in fast paced environment
Strong oral and written communication skills
Good analytical abilities
Good, solid references required
All internal candidates MUST have completed one year of service and be within good standings in current department

Job Responsibility

Supervises, train, and monitor staff
Assists CSAs in problem resolution
Provides direction and support so that CSAs meet service level and production
Review predetermine refund request and submit to the Transportation System for final approval
Review and process Travel Wallet Adjustments within the guidelines provided
Provide e-commerce and telephone customer care support to clients and customers
Support and process Service Request
Complete daily, weekly, and monthly reports as needed
Other duties as assigned

Fulltime

Technical Publications, Sales and Customer Service Analyst

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Proficient with Microsoft Office suite (Word, Excel, PowerPoint, Access and Project)
Familiar with the usage of SAP, Salesforce and sales forecasting and subscription management systems/software
Technical or University diploma and experience as a sales representative
Bilingual (French and English)
Organized and manage time efficiently, while working toward aggressive deadlines
Excellent interpersonal, communication, and presentation skills
Team player
Work independently with little supervision and make sound decisions
Demonstrated ability to think both analytically and creatively
Innovative and have entrepreneurial skills

Job Responsibility

Develop, lead and implement strategic initiatives to drive sales and continuously hit and exceed objectives
Coordinate sales effort with team members and various stakeholders
Solicit our customers to offer business solution appropriate to their needs
Ensure account management and coordination of key customer accounts under existing contract
Provide account management and coordination of key customer accounts and contracts
Maintain client records and data integrity in the subscription management system in place
Develop methods and strategies for assessing large amounts of data cleansing and data integrity
Prepare daily, weekly, monthly, quarterly, and annual sales reviews
Provide customized reports and recommendations supporting ongoing business decisions or initiatives
Perform needs analysis of existing/potential customers

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Customer Service Junior Analyst

At Citi, we connect millions of people across hundreds of cities and countries e...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

0-2 years of relevant experience
Fresh Graduates/Previous relevant experience preferred
Experience in customer service
Proven investigative, analytical and risk management skills
Demonstrated ability to present concepts and influence/lead change
Consistently demonstrate clear and concise written and verbal communication
Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
Bachelor's degree/University degree or equivalent experience

Job Responsibility

Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
Conduct necessary analyses to address client needs
Communicate resolutions to clients
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Programs and services for physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Expanded Paid Parental Leave Policy
Access to an array of learning and development resources
Programs that help employees balance work and life

Fulltime

Service Desk Analyst

The Service Desk Analyst is a vital role within Agilisys and this role will be r...

Location

United Kingdom , Rochdale

Salary:

Not provided

Blenheim Chalcot

Expiration Date

Until further notice

Requirements

Experience of working within a customer service environment, preferably within IT
Good problem-solving aptitude and skills
A positive analytical attitude to support process and performance improvement
Ability to diagnose technical faults quickly and accurately over the telephone, using the remote assistance tools and techniques available
Knowledge of current Microsoft Windows computer operating systems
Knowledge of hardware and systems software installation and support
Knowledge of PC hardware components and peripherals
Knowledge of standard business applications e.g. current Microsoft Office suites, popular web browsers, Microsoft Exchange email clients

Job Responsibility

Work on the ICT Service Desk, accurately recording all calls offered by either phone or email into the Service Management Tool (SMT)
Communicate with user by phone, email and via intranet
Deliver a high standard of customer care, by taking ownership of incidents
Take part in IT service improvement
Provide technically accurate solutions to users and customers
Aim to resolve 75% of incidents at first point of contact (75% first time fix), with or without the aid of remote control software
Maintain the accuracy of the SMT and related databases by updating new user information, relocations etc
Update the Knowledge base by adding articles and supplying new documentation where appropriate
Continuous communication with internal customers to provide updates on incident resolution
Liaise directly with external maintenance suppliers

What we offer

Enhanced Pension Scheme
Health Insurance
Life Assurance
Access to exclusive discounts and offers through the company’s “Perks at Work” scheme
25 days annual leave (with the option to buy more)

Customer Service Analyst

PRWT Services, Inc.

Location:
United States , Philadelphia

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 11, 2025

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Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 11, 2025

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