Customer Service Analyst Jobs

Customer Service Analyst

PRWT Services, Inc.

Location:
United States, Philadelphia

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets. Summary of responsibilities: The Customer Service Analyst (CSA) is to provide efficient handling, investigation, resolution, and customer care for the transit program.

Job Responsibility:

Assist customer with their inquiries, complaints, discrepancies, and potential fare disputes under service request
Handle incoming calls and make out bound calls needed
Support the transit Customer Call Center as needed
Be responsible for set-up, processing, and modify autoloads for customers
Provide e-commerce and telephone customer care support to Corporate/Institutions Accounts
Other duties as assigned

Requirements:

High school diploma
Ability to work in fast paced environment
Strong oral and written communication skills
Good analytical abilities

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

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