Customer Service Analyst With English Job at Randstad (Wrocław)

Customer Service Intermediate Analyst - Bilingual (English & Portuguese)

The Customer Service Intermediate Analyst is an intermediate-level position resp...

Location

Colombia , Bogotá

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years of customer experience
Portuguese Advanced
English Advanced
Client Facing Skills
Bachelor's degree/University degree or equivalent experience
Relevant experience (business/financial environment) preferred
Demonstrated project management and organizational skills to prioritize multiple tasks
Proven self-reliance and accountability and ability to manage risk
Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
Proven investigative and analytical skills

Job Responsibility

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
Provide coaching and support to team and serve a point of contact for escalations
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
Escalate customer feedback, processing delays and errors appropriately
Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives

Fulltime

Analyst IT Service Desk with English

SIG is the place for you to build something incredible. We offer competitive com...

Location

Salary:

Not provided

SIG Group

Expiration Date

Until further notice

Requirements

Apprenticeship/academic degree as IT Specialist or according to vocational experiences
1-2 years of experience in similar roles
Technical English (IT), fluent in writing and speaking to prepare and participate in technology related meetings and discussion
Define standard operating procedures according to best practices and business requirements and ensure their compliance in operations
Good knowledge of PC hardware and software

Job Responsibility

Optimal use of information technologies with a focus on digital workplace systems and modern unified communication and collaboration solutions (MS-Teams as foundation for audio and video communication)
Respond to customer inquiries through email, phone, and the IT service portal
Provides quick and effective assistance while ensuring that Service Level Agreements (SLAs) are met to maintain high-quality service
Documenting troubleshooting and resolution steps within the service desk ticketing system
Documenting and keeping up to date processes and knowledge articles in the knowledge base
Working as project member in global roll-out projects
Collaborating with internal departments to ensure that IT needs are met
Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
Local On-Site support for Incidents/Service Requests which can't be solved remotely including processing of local IMACD services (Install, Move, Add, Change, Delete)
Dispatching of tickets to other relevant support groups if needed

What we offer

Competitive compensation
Opportunity to partially work from home
Part of a globally successful international company
Personal development opportunities
Trainings and coaching opportunities from senior team members

Customer Service Analyst 2

The Customer Service Analyst 2 is an intermediate-level position responsible for...

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

0-2 years of relevant experience
Experience in customer service preferred
Computer proficiency
Consistently demonstrate clear and concise written and verbal communication
Proven investigative and analytical skills
Demonstrated ability to present concepts and influence change
Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
Proven ability to work under limited supervision within a team environment
Bachelor's degree/University degree or equivalent experience
Fluent conversational English

Job Responsibility

Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
Conduct necessary analyses to address client needs
Communicate resolutions to clients
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime