Customer Service Analyst Lead Job at PRWT Services, Inc. (Philadelphia)

Technical Publications, Sales and Customer Service Analyst

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Proficient with Microsoft Office suite (Word, Excel, PowerPoint, Access and Project)
Familiar with the usage of SAP, Salesforce and sales forecasting and subscription management systems/software
Technical or University diploma and experience as a sales representative
Bilingual (French and English)
Organized and manage time efficiently, while working toward aggressive deadlines
Excellent interpersonal, communication, and presentation skills
Team player
Work independently with little supervision and make sound decisions
Demonstrated ability to think both analytically and creatively
Innovative and have entrepreneurial skills

Job Responsibility

Develop, lead and implement strategic initiatives to drive sales and continuously hit and exceed objectives
Coordinate sales effort with team members and various stakeholders
Solicit our customers to offer business solution appropriate to their needs
Ensure account management and coordination of key customer accounts under existing contract
Provide account management and coordination of key customer accounts and contracts
Maintain client records and data integrity in the subscription management system in place
Develop methods and strategies for assessing large amounts of data cleansing and data integrity
Prepare daily, weekly, monthly, quarterly, and annual sales reviews
Provide customized reports and recommendations supporting ongoing business decisions or initiatives
Perform needs analysis of existing/potential customers

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Engineering Lead Analyst

The Engineering Lead Analyst is a senior level position responsible for leading ...

Location

United States , Irving

Salary:

125760.00 - 188640.00 USD / Month

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant experience in an Engineering role
experience working in Financial Services or a large complex and/or global environment
project management experience
consistently demonstrates clear and concise written and verbal communication
comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
demonstrated analytic/diagnostic skills
ability to work in a matrix environment and partner with virtual teams
ability to work independently, multi-task, and take ownership of various parts of a project or initiative
ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
proven track record of operational process change and improvement

Job Responsibility

Serve as a technology subject matter expert for internal and external stakeholders and provide direction for all firm mandated controls and compliance initiatives, all projects within the group and in creating a technology domain roadmap
ensure that all integration of functions meet business goals
define necessary system enhancements to deploy new products and process enhancements
recommend product customization for system integration
identify problem causality, business impact and root causes
exhibit knowledge of how own specialty area contributes to the business and apply knowledge of competitors, products and services
advise or mentor junior team members
impact the engineering function by influencing decisions through advice, counsel or facilitating services
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Discretionary and formulaic incentive and retention awards
medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

Engineering Lead Analyst

The Engineering Lead Analyst is a senior level position responsible for leading ...

Location

Hungary , Budapest

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant experience in an Engineering role
Experience working in Financial Services or a large complex and/or global environment
Project Management experience
Consistently demonstrates clear and concise written and verbal communication
Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
Demonstrated analytic/diagnostic skills
Ability to work in a matrix environment and partner with virtual teams
Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
Proven track record of operational process change and improvement

Job Responsibility

Serve as a technology subject matter expert for internal and external stakeholders and provide direction for all firm mandated controls and compliance initiatives, all projects within the group and in creating a technology domain roadmap
Ensure that all integration of functions meet business goals
Define necessary system enhancements to deploy new products and process enhancements
Recommend product customization for system integration
Identify problem causality, business impact and root causes
Exhibit knowledge of how own specialty area contributes to the business and apply knowledge of competitors, products and services
Advise or mentor junior team members
Impact the engineering function by influencing decisions through advice, counsel or facilitating services

What we offer

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines

Fulltime

Engineering Lead Analyst

The Engineering Lead Analyst is a senior level position responsible for leading ...

Location

Canada , Mississauga

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant experience in an Engineering role
experience working in Financial Services or a large complex and/or global environment
project management experience
consistently demonstrates clear and concise written and verbal communication
comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
demonstrated analytic/diagnostic skills
ability to work in a matrix environment and partner with virtual teams
ability to work independently, multi-task, and take ownership of various parts of a project or initiative
ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
proven track record of operational process change and improvement

Job Responsibility

product and design led thinking to promote the art of the possible
injects framework and structure to deconstruct complex problem statements
cross strategy considerations identified to any focused initiative
serve as a technology subject matter expert for internal and external stakeholders and provide direction for all firm mandated controls and compliance initiatives, all projects within the group and in creating a technology domain roadmap
ensure that all integration of functions meet business goals
define necessary system enhancements to deploy new products and process enhancements
recommend product customization for system integration
identify problem causality, business impact and root causes
exhibit knowledge of how own specialty area contributes to the business and apply knowledge of competitors, products and services
advise or mentor junior team members

What we offer

best-in-class benefits they need to be well, live well and save well

Fulltime

Engineering Lead Analyst

The Engineering Lead Analyst is a senior level position responsible for leading ...

Location

Canada , Mississauga

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant experience in an Engineering role
experience working in Financial Services or a large complex and/or global environment
project management experience
consistently demonstrates clear and concise written and verbal communication
comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
demonstrated analytic/diagnostic skills
ability to work in a matrix environment and partner with virtual teams
ability to work independently, multi-task, and take ownership of various parts of a project or initiative
ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
proven track record of operational process change and improvement

Job Responsibility

Product and design led thinking to promote the art of the possible
injects framework and structure to deconstruct complex problem statements
cross strategy considerations identified to any focused initiative
serve as a technology subject matter expert for internal and external stakeholders and provide direction for all firm mandated controls and compliance initiatives, all projects within the group and in creating a technology domain roadmap
ensure that all integration of functions meet business goals
define necessary system enhancements to deploy new products and process enhancements
recommend product customization for system integration
identify problem causality, business impact and root causes
exhibit knowledge of how own specialty area contributes to the business and apply knowledge of competitors, products and services
advise or mentor junior team members

Fulltime

Engineering Lead Analyst

Senior level position responsible for leading a variety of engineering activitie...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant experience in an Engineering role
Experience working in Financial Services or a large complex and/or global environment
Project Management experience
Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting
Demonstrated analytic/diagnostic skills
Ability to work in a matrix environment and partner with virtual teams
Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
Ability to work under pressure and manage to tight deadlines or unexpected changes
Proven track record of operational process change and improvement
Bachelor's degree/University degree or equivalent experience

Job Responsibility

Serve as a technology subject matter expert for internal and external stakeholders
Provide direction for all firm mandated controls and compliance initiatives
Lead projects within the group and create technology domain roadmap
Ensure integration of functions meet business goals
Define necessary system enhancements to deploy new products and process enhancements
Recommend product customization for system integration
Identify problem causality, business impact and root causes
Advise or mentor junior team members
Influence engineering function decisions through advice and counsel
Assess risk when making business decisions

Fulltime

Engineering Lead Analyst

The Engineering Lead Analyst is a senior level position responsible for leading ...

Location

United States , Irving

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant experience in an Engineering role
experience working in Financial Services or a large complex and/or global environment
project management experience
consistently demonstrates clear and concise written and verbal communication
comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
demonstrated analytic/diagnostic skills
ability to work in a matrix environment and partner with virtual teams
ability to work independently, multi-task, and take ownership of various parts of a project or initiative
ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
proven track record of operational process change and improvement

Job Responsibility

Serve as a technology subject matter expert for internal and external stakeholders and provide direction for all firm mandated controls and compliance initiatives, all projects within the group and in creating a technology domain roadmap
ensure that all integration of functions meet business goals
define necessary system enhancements to deploy new products and process enhancements
recommend product customization for system integration
identify problem causality, business impact and root causes
exhibit knowledge of how own specialty area contributes to the business and apply knowledge of competitors, products and services
advise or mentor junior team members
impact the engineering function by influencing decisions through advice, counsel or facilitating services
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Fulltime

Engineering Lead Analyst

The Engineering Lead Analyst is a senior level position responsible for leading ...

Location

South Korea , Incheon

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years of relevant experience in an Engineering role
Experience working in Financial Services or a large complex and/or global environment
Project Management experience
Consistently demonstrates clear and concise written and verbal communication
Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
Demonstrated analytic/diagnostic skills
Ability to work in a matrix environment and partner with virtual teams
Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
Proven track record of operational process change and improvement

Job Responsibility

Serve as a technology subject matter expert for internal and external stakeholders and provide direction for all firm mandated controls and compliance initiatives, all projects within the group and in creating a technology domain roadmap
Ensure that all integration of functions meet business goals
Define necessary system enhancements to deploy new products and process enhancements
Recommend product customization for system integration
Identify problem causality, business impact and root causes
Exhibit knowledge of how own specialty area contributes to the business and apply knowledge of competitors, products and services
Advise or mentor junior team members
Impact the engineering function by influencing decisions through advice, counsel or facilitating services
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Customer Service Analyst Lead

PRWT Services, Inc.

Location:
United States , Philadelphia

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 11, 2025

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PRWT Services, Inc.

Location:United States , Philadelphia

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 11, 2025

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Location:
United States , Philadelphia

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
December 11, 2025