Customer Service Analyst II, Replenishment

Customer Service Analyst II, Replenishment, is responsible for managing customer inventory to maintain optimal in‑stock levels while adhering to inventory targets and supply constraints. This role monitors and places orders, maintains inventory planning tools, and designs item‑level inventory policies based on demand, lead time, and service expectations. The analyst collaborates cross‑functionally with sales, planning, logistics, and customers to resolve issues, improve order performance, and ensure product availability. They communicate account health through reporting and customer engagement, support onboarding of new business, and drive continuous improvement initiatives by analyzing performance metrics and implementing solutions that enhance efficiency and service delivery.