Customer Service Analyst 2 Job at Citi (Ciudad De Mexico)

Customer Service Analyst 2

The Customer Service Analyst 2 is an entry-level position responsible for assist...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Previous relevant experience preferred
Experience in customer service
Proven investigative, analytical and risk management skills
Demonstrated ability to present concepts and influence/lead change
Consistently demonstrate clear and concise written and verbal communication
Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
Bachelor's degree/University degree or equivalent experience

Job Responsibility

Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
Conduct necessary analyses to address client needs
Communicate resolutions to clients
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Customer Service Intermediate Analyst 2

The Customer Service Analyst 2 is an intermediate‑level position responsible for...

Location

Malaysia , Pulau Pinang; Pahang

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

4–6 years of relevant work experience (customer service experience preferred)
Strong computer proficiency
familiarity with corporate banking tools is an advantage
Clear, concise, and confident communication skills, both written and verbal
Strong investigative, analytical, and problem‑solving capabilities
Ability to present concepts and influence process improvements
Proven track record of delivering high‑quality service and building effective client relationships
Ability to work independently with limited supervision while contributing effectively within a team
Bachelor’s degree or equivalent professional experience
Strong proficiency in Mandarin and Cantonese (spoken and written) to support regional client needs

Job Responsibility

Serve as the primary point of contact for clients and internal stakeholders, collaborating across teams to investigate and resolve inquiries
Respond to client requests accurately and within required service timelines
Conduct analysis and investigations to identify root causes and propose effective solutions
Communicate resolutions clearly and professionally to clients
Build and maintain strong client relationships through regular calls and, where applicable, face‑to‑face engagement
Proactively notify clients of system issues, market events, or operational impacts, providing timely updates until resolution
Uphold high standards of compliance, ethics, and risk management

Fulltime

New

Customer Service Analyst II, Replenishment

Customer Service Analyst II, Replenishment, is responsible for managing customer...

Location

United States , Bentonville

Salary:

71314.38 - 103405.86 USD / Year

Niagara Bottling

Expiration Date

Until further notice

Requirements

2 Years – Experience in Supply Chain/Customer Service or other related field
2 Years – Experience in Analytics

Job Responsibility

Manage Customer Inventory
Collaboration with other departments to resolve critical customer issues
Communication: Maintain stakeholders' awareness of the health of assigned accounts
Continuous Improvement

What we offer

Paid Time Off for holidays, sick time, and vacation time
Paid parental and caregiver leaves
Medical, including virtual care options
Dental
Vision
401(k) with company match
Health Savings Account with company match
Flexible Spending Accounts
Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements

Fulltime

Analyst, Customer Service

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

United States , Deerfield

Salary:

64000.00 - 88000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
associate or bachelor’s degree preferred
2-3 years in customer service, analytics, or a related field
Strong analytical and problem-solving skills
Strong communication, interpersonal, and problem-solving skills
Ability to work in a fast-paced environment and handle multiple priorities
Working knowledge in Microsoft Office, including Word, Excel, and Outlook
Ability to learn and adapt to new systems, processes, and products
Strong attention to detail and accuracy
Ability to work a flexible schedule, including evenings and weekends (as needed)

Job Responsibility

Develops and maintains reports, dashboards, and other visualizations to communicate findings
Collect and analyze data to identify trends, insights, and areas for improvement
Develop and implement solutions to address internal and external customer concerns and improve employee and customer satisfaction
Assists in the development of business cases and proposals
Use data and analytics to inform decision-making and drive business decisions
Provides support for ad-hoc analysis and special projects
Other duties as assigned (<20%)

What we offer

Medical and dental coverage that start on day one
Basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts
Educational assistance programs
Paid holidays, paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave
Commuting benefits

Fulltime

Analyst, Customer Service

Analyzes and coordinates a variety of processes which may include inventory, war...

Location

United States , Deerfield

Salary:

64000.00 - 88000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
associate or bachelor’s degree preferred
2-3 years in customer service, analytics, or a related field
Strong analytical and problem-solving skills
Strong communication, interpersonal, and problem-solving skills
Ability to work in a fast-paced environment and handle multiple priorities
Working knowledge in Microsoft Office, including Word, Excel, and Outlook
Ability to learn and adapt to new systems, processes, and products
Strong attention to detail and accuracy
Ability to work a flexible schedule, including evenings and weekends (as needed)

Job Responsibility

Develops and maintains reports, dashboards, and other visualizations to communicate findings
Collect and analyze data to identify trends, insights, and areas for improvement
Develop and implement solutions to address internal and external customer concerns and improve employee and customer satisfaction
Assists in the development of business cases and proposals
Use data and analytics to inform decision-making and drive business decisions
Provides support for ad-hoc analysis and special projects
Other duties as assigned (<20%)

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Analyst, Customer Service

Analyzes and coordinates a variety of processes which may include inventory, war...

Location

United States , Deerfield

Salary:

64000.00 - 88000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
associate or bachelor’s degree preferred
2-3 years in customer service, analytics, or a related field
Strong analytical and problem-solving skills
Strong communication, interpersonal, and problem-solving skills
Ability to work in a fast-paced environment and handle multiple priorities
Working knowledge in Microsoft Office, including Word, Excel, and Outlook
Ability to learn and adapt to new systems, processes, and products
Strong attention to detail and accuracy
Ability to work a flexible schedule, including evenings and weekends (as needed)

Job Responsibility

Develops and maintains reports, dashboards, and other visualizations to communicate findings
Collect and analyze data to identify trends, insights, and areas for improvement
Develop and implement solutions to address internal and external customer concerns and improve employee and customer satisfaction
Assists in the development of business cases and proposals
Use data and analytics to inform decision-making and drive business decisions
Provides support for ad-hoc analysis and special projects
Other duties as assigned (<20%)

What we offer

Medical and dental coverage
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off
Family and medical leaves of absence
Paid parental leave

Fulltime

Application Support Analyst 1 (Customer Service)

The Application Support Analyst position is responsible for handling any incomin...

Location

Mexico , Mexico City

Salary:

Not provided

BlackLine

Expiration Date

Until further notice

Requirements

Ability to analyze a problem and direct appropriate course of action
Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding
must be service-oriented
2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications
2+ years Web-based applications experience and related technical knowledge--for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.
Bachelor's degree in related field

Job Responsibility

Coordinate with customer to determine functional requirements and determine technical solutions
Analyze data in support of proposed projects, business cases, and system requirements
Coordinate with customers and/or technical staff to resolve issues with software applications
Use accepted project management, application development and documentation standards and processes
Test, implement, document and maintain software applications
Work as a member of a team and provide support for applications
Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated
Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem
Identify what the customer is trying to accomplish
Use available knowledge & resources to provide possible solutions

Fulltime

Customer Service Intermediate Analyst - Bilingual (English & Portuguese)

The Customer Service Intermediate Analyst is an intermediate-level position resp...

Location

Colombia , Bogotá

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years of customer experience
Portuguese Advanced
English Advanced
Client Facing Skills
Bachelor's degree/University degree or equivalent experience
Relevant experience (business/financial environment) preferred
Demonstrated project management and organizational skills to prioritize multiple tasks
Proven self-reliance and accountability and ability to manage risk
Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
Proven investigative and analytical skills

Job Responsibility

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
Provide coaching and support to team and serve a point of contact for escalations
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
Escalate customer feedback, processing delays and errors appropriately
Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives

Fulltime

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Customer Service Analyst 2

Job Description

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