Customer Service Analyst 2 Job at Citi (Chennai)

Customer Service Intermediate Analyst 2

The Customer Service Analyst 2 is an intermediate‑level position responsible for...

Location

Malaysia , Pulau Pinang; Pahang

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

4–6 years of relevant work experience (customer service experience preferred)
Strong computer proficiency
familiarity with corporate banking tools is an advantage
Clear, concise, and confident communication skills, both written and verbal
Strong investigative, analytical, and problem‑solving capabilities
Ability to present concepts and influence process improvements
Proven track record of delivering high‑quality service and building effective client relationships
Ability to work independently with limited supervision while contributing effectively within a team
Bachelor’s degree or equivalent professional experience
Strong proficiency in Mandarin and Cantonese (spoken and written) to support regional client needs

Job Responsibility

Serve as the primary point of contact for clients and internal stakeholders, collaborating across teams to investigate and resolve inquiries
Respond to client requests accurately and within required service timelines
Conduct analysis and investigations to identify root causes and propose effective solutions
Communicate resolutions clearly and professionally to clients
Build and maintain strong client relationships through regular calls and, where applicable, face‑to‑face engagement
Proactively notify clients of system issues, market events, or operational impacts, providing timely updates until resolution
Uphold high standards of compliance, ethics, and risk management

Fulltime

Analyst, Customer Service

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

United States , Deerfield

Salary:

64000.00 - 88000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
associate or bachelor’s degree preferred
2-3 years in customer service, analytics, or a related field
Strong analytical and problem-solving skills
Strong communication, interpersonal, and problem-solving skills
Ability to work in a fast-paced environment and handle multiple priorities
Working knowledge in Microsoft Office, including Word, Excel, and Outlook
Ability to learn and adapt to new systems, processes, and products
Strong attention to detail and accuracy
Ability to work a flexible schedule, including evenings and weekends (as needed)

Job Responsibility

Develops and maintains reports, dashboards, and other visualizations to communicate findings
Collect and analyze data to identify trends, insights, and areas for improvement
Develop and implement solutions to address internal and external customer concerns and improve employee and customer satisfaction
Assists in the development of business cases and proposals
Use data and analytics to inform decision-making and drive business decisions
Provides support for ad-hoc analysis and special projects
Other duties as assigned (<20%)

What we offer

Medical and dental coverage that start on day one
Basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts
Educational assistance programs
Paid holidays, paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave
Commuting benefits

Fulltime

Analyst, Customer Service

Analyzes and coordinates a variety of processes which may include inventory, war...

Location

United States , Deerfield

Salary:

64000.00 - 88000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
associate or bachelor’s degree preferred
2-3 years in customer service, analytics, or a related field
Strong analytical and problem-solving skills
Strong communication, interpersonal, and problem-solving skills
Ability to work in a fast-paced environment and handle multiple priorities
Working knowledge in Microsoft Office, including Word, Excel, and Outlook
Ability to learn and adapt to new systems, processes, and products
Strong attention to detail and accuracy
Ability to work a flexible schedule, including evenings and weekends (as needed)

Job Responsibility

Develops and maintains reports, dashboards, and other visualizations to communicate findings
Collect and analyze data to identify trends, insights, and areas for improvement
Develop and implement solutions to address internal and external customer concerns and improve employee and customer satisfaction
Assists in the development of business cases and proposals
Use data and analytics to inform decision-making and drive business decisions
Provides support for ad-hoc analysis and special projects
Other duties as assigned (<20%)

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Analyst, Customer Service

Analyzes and coordinates a variety of processes which may include inventory, war...

Location

United States , Deerfield

Salary:

64000.00 - 88000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
associate or bachelor’s degree preferred
2-3 years in customer service, analytics, or a related field
Strong analytical and problem-solving skills
Strong communication, interpersonal, and problem-solving skills
Ability to work in a fast-paced environment and handle multiple priorities
Working knowledge in Microsoft Office, including Word, Excel, and Outlook
Ability to learn and adapt to new systems, processes, and products
Strong attention to detail and accuracy
Ability to work a flexible schedule, including evenings and weekends (as needed)

Job Responsibility

Develops and maintains reports, dashboards, and other visualizations to communicate findings
Collect and analyze data to identify trends, insights, and areas for improvement
Develop and implement solutions to address internal and external customer concerns and improve employee and customer satisfaction
Assists in the development of business cases and proposals
Use data and analytics to inform decision-making and drive business decisions
Provides support for ad-hoc analysis and special projects
Other duties as assigned (<20%)

What we offer

Medical and dental coverage
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off
Family and medical leaves of absence
Paid parental leave

Fulltime

Application Support Analyst 1 (Customer Service)

The Application Support Analyst position is responsible for handling any incomin...

Location

Mexico , Mexico City

Salary:

Not provided

BlackLine

Expiration Date

Until further notice

Requirements

Ability to analyze a problem and direct appropriate course of action
Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding
must be service-oriented
2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications
2+ years Web-based applications experience and related technical knowledge--for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.
Bachelor's degree in related field

Job Responsibility

Coordinate with customer to determine functional requirements and determine technical solutions
Analyze data in support of proposed projects, business cases, and system requirements
Coordinate with customers and/or technical staff to resolve issues with software applications
Use accepted project management, application development and documentation standards and processes
Test, implement, document and maintain software applications
Work as a member of a team and provide support for applications
Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated
Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem
Identify what the customer is trying to accomplish
Use available knowledge & resources to provide possible solutions

Fulltime

Customer Service Intermediate Analyst - Bilingual (English & Portuguese)

The Customer Service Intermediate Analyst is an intermediate-level position resp...

Location

Colombia , Bogotá

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years of customer experience
Portuguese Advanced
English Advanced
Client Facing Skills
Bachelor's degree/University degree or equivalent experience
Relevant experience (business/financial environment) preferred
Demonstrated project management and organizational skills to prioritize multiple tasks
Proven self-reliance and accountability and ability to manage risk
Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
Proven investigative and analytical skills

Job Responsibility

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
Provide coaching and support to team and serve a point of contact for escalations
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
Escalate customer feedback, processing delays and errors appropriately
Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives

Fulltime

Customer Contract Admin Analyst 2

We are seeking a detail-oriented Customer Contract Admin Analyst 2 to support co...

Location

United States , San Diego

Salary:

25.00 - 40.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

Minimum 2 years of experience in commercial contracting, contract administration, customer support, or service-related roles
Experience reviewing contracts, service agreements, or support documentation preferred
Experience working in cross-functional business environments
Experience using SAP and Salesforce is preferred
Experience analyzing data and preparing reports using Power BI is an advantage
Bachelor's Degree required
Proficiency in Microsoft Office 365, including Excel, Word, and PowerPoint
Experience with Power BI required
Ability to work independently with minimal supervision
Strong interpersonal, organizational, and communication skills

Job Responsibility

Review and respond to customer contract redlines related to service terms, warranties, SLAs, and support obligations
Assess contract risks and recommend compliant alternatives when necessary
Draft clear and customer-friendly responses to contract requests
Maintain and update contract response repositories and supporting documentation
Evaluate product eligibility for support agreement renewals
Review product versions, configurations, serial numbers, and lifecycle status
Identify gaps such as end-of-support products, non-standard configurations, or unsupported devices
Recommend remediation options, including upgrades, substitutions, or alternative support solutions
Collaborate with Sales, Service Operations, Technical Teams, Contracts, and Quoting teams to ensure accurate service setup
Support entitlement setup and accurate contract execution

Fulltime

Business Analyst – Credit Profile, Global Customer Service

The Business Analyst, Credit Profile within Global Customer Service plays a crit...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

ResMed

Expiration Date

Until further notice

Requirements

2+ years in business analysis, customer service, or order management
Strong experience with order management and ERP transformation
Familiarity with lean tools
Excellent analytical and communication skills, with the ability to manage cross-functional stakeholders
Knowledge of Jira, Asana, Celonis or similar tools
Ability to thrive in a fast-paced, matrix global environment
Global Core Model & Transformation Approach

Job Responsibility

Analyse the order management related processes to identify process design and tool improvement opportunities
Translate business needs into structured problem statements and formalize user stories with clear acceptance criteria
Perform gap analysis between existing systems (Oracle EBS, Oracle Fusion, Customer Platform) and business requirements
Contribute to the creation of 'To-Be' processes in collaboration with GPOs and POs
Support user acceptance testing (UAT), prepare scripts and validation checklists
Track business feedback, test execution logs, and assist in go-live readiness activities
Support continuous improvement and quick wins for order management
Support the change management required within the order management processes as we move to a global core model
Collaborate and support on documentation as required

Fulltime

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Customer Service Analyst 2

Job Description

Job Responsibility

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