Customer Service Analyst 1 Job at Citi (Pulau Pinang, Pahang)

Service Analyst 1 CBPS

The Service Analyst 1 in CBPS is an entry-level position servicing off-shore cli...

Location

Philippines , City of Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Previous relevant experience preferred
Series 6 and 26 License
Fundamental understanding of industry regulations in the US and Canada, extensive understanding of systems, products and culture
Proven knowledge of securities, insurance and mortgage lending laws and regulations as they apply to sales practice issues affecting the sales force
Effective verbal and written communication
Influencing and relationship management skills
Proven ability to creatively solve problems
Bachelor’s/University degree or equivalent experience

Job Responsibility

Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines
Ensure accuracy of research and compliance advice provided to members of sales force team
Develop information regarding required changes in reports and procedures
Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns
Support sales force and management by implementing recommendations concerning changes, improvements and enhancements
Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

IT Service Desk Analyst 1

Alera Group is looking for a IT Service Desk Analyst 1. We are seeking highly mo...

Location

United States , Deerfield

Salary:

50000.00 - 65000.00 USD / Year

Alera Group

Expiration Date

Until further notice

Requirements

1-2 years of relevant experience in an IT support role
HDI SCA or CSR, Network+ and/or A+ Certification preferred
Strong understanding of common desktop operating systems, software, and hardware products
Proficiency with VDIs and O365 applications
Solid understanding of Active Directory and/or Azure Active Directory
Experience performing basic network troubleshooting in an enterprise environment is required

Job Responsibility

Technical Troubleshooting & Analysis
Identity & Access Management: Troubleshoot identity issues beyond simple password resets
manage user accounts in Active Directory and Azure Active Directory
Network Diagnostics: Perform first-level network troubleshooting in an enterprise environment
Application & VDI Support: Provide support for standard software/applications and various insurance management systems
Hardware Root Cause Analysis: Provide support for PCs and peripherals such as printers
Operational Excellence & Documentation
Ticket Lifecycle Management: Utilize the company’s ticket tracking system to document customer contacts, issues, and requests
Escalation & Resolution: Ensure proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues
Knowledge Sharing: Share knowledge with customers and colleagues by submitting detailed knowledge articles

What we offer

medical, dental, life and disability insurance, 401k, generous paid time off

Fulltime

External Service Operations Junior Analyst

The Identity Access Management Operations (IAM Ops) is a global organization wit...

Location

Hungary , Budapest

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

At least 1 year of relevant experience but fresh graduates are also welcomed
Excellent customer service orientation
Good verbal and written communication in English
Being able to learn to use numerous different systems on a basic level
Ability to set priorities
attention to details and work under pressure
Has to be able to endure monotonous work
Flexibility to work in various shifts

Job Responsibility

Create, modify, and delete user profiles in various systems
Reset passwords
enable IDs based on incoming client requests
Provide customer service via ticket management systems
Ensure corporate information security policies are followed
Possible shift-work including public holidays

What we offer

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines

Fulltime

Service Desk Analyst

Service Desk Analysts act as the first point of contact for support cases. They ...

Location

India , Noida

Salary:

Not provided

Eurostop

Expiration Date

Until further notice

Requirements

Bachelors degree in IT or related field
At least 1-year related experience in Level 2 Technical or Customer Support
Ability to communicate in English, verbal or written, in a concise and clear manner
Experience in handling international customers
Excellent analytical and problem-solving skills
Effective listening skills
Ability to multi-task and work in a high-pressure environment
Knowledge of MS applications
Flexible, can adapt to changing shift schedules
Amenable to work on weekends and holidays

Job Responsibility

Attend to support cases via phone, email or online web tools
Collect information from users to understand and resolve problems remotely
Analyze and categorize incidents to diagnose and resolve them to the best of their ability, and redirect support cases to the right support staff/resource when necessary
Advise customers on the appropriate action
Utilize available resources and aids in coming up with solutions for problems
Accurately log relevant details of all interactions with customers
Follow up pending actions from customers and other resources in the organization, and track each call to resolution
Strictly follow support procedures while abiding with privacy guidelines in handling customer information
Analyze trends and patterns in incidents, and provide feedback to support managers and the application team
Help to maintain the Query and Diagnostics Knowledgebase

Fulltime

Customer Care Group Support Analyst

Answers technical calls from customers (company/independently owned stores and e...

Location

United States , Atlanta, Georgia

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

4 years of experience in a help desk/call center
High school diploma or equivalent work experience required
1 year of experience with incident and problem tracking service management software
Experience with SQL commands and database manipulation
Experience with automated call distributor phone systems
Experience with knowledge centered support (KCS) principles
Experience with troubleshooting network related issues (client connectivity)
Experience with Active Directory and Microsoft Office Products – O365 is a plus
Strong customer focus and orientation
Superior telephone, root cause analysis, and issue resolution skills

Job Responsibility

Answers technical calls from customers regarding company software, hardware, and network issues
Troubleshoots issues to find solution and partners with customer to solve issue together
Seeks assistance from Support Analyst II and/or Development team (Swarm) if unable to resolve
Applies fix or work around discovered during “swarming”
Creates new knowledge base articles outlining the fix/work around
Documents software defects and assign Service Now Incident to appropriate development track
Ensures positive customer experience by de-escalating customer issues and concerns
Instructs customers on proper usage of the software and hardware
Acts as customer advocate
Ensures prompt and accurate resolution of customer incidents

What we offer

We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement
We offer a Flexible Work Policy that permits eligible employees to work remotely

Service Desk Analyst

As a Service Desk Analyst, you’ll be the first point of contact for our customer...

Location

Philippines

Salary:

Not provided

DyFlex Solutions

Expiration Date

Until further notice

Requirements

Relevant tertiary degree in systems, computer sciences or similar relevant field of study
1-2 years of experience in a service desk environment
ideally familiarity with ITIL principles and/or certification
SAP experience would be a definite advantage
Communicate effectively in English
Proven interpersonal skills and problem solving attitude

Job Responsibility

Act as the first line of support for DyFlex customers via the Service Desk platform, phone, and email
Record, categorise, and prioritise incidents and requests accurately within the ITSM tool
Perform initial diagnosis and resolution where possible, escalating to Level 2/3 teams when required
Participate in level one service request and incidents for Customers in chosen module. (password resets etc)
Maintain regular communication with customers and internal consultants to ensure SLA targets are met
Follow ITIL processes for incident, problem, and change management
Contribute to knowledge base articles and service improvement initiatives
Attend team meetings and training to enhance technical and service capability
Perform analysis on timesheets entries across the teams for accuracy
Support the Transition in Process for new Customers

What we offer

Work with SAP’s latest technologies on cloud as S/4HANA, BTP and Joule
A flexible and supportive work environment and work from home
SAP training
Join a renowned organisation delivering projects to some of Australia’s leading enterprises

Fulltime

Service Desk Analyst

The Technical Service Desk Analyst provides front-line technical support to inte...

Location

United States

Salary:

Not provided

Beacon Technologies

Expiration Date

Until further notice

Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
1–3 years of experience in a technical support or service desk role
Strong knowledge of Windows and/or macOS operating systems, Microsoft 365, and common enterprise applications
Familiarity with Active Directory, Exchange, VPNs, and remote desktop tools
Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP)
Excellent problem-solving, communication, and time management skills
Customer-focused

Job Responsibility

Serve as the first point of contact for all IT-related issues via phone, email, chat, or ticketing system
Diagnose and resolve hardware, software, and network problems for desktops, laptops, mobile devices, and peripherals
Manage and prioritize tickets in the IT Service Management (ITSM) system, escalating complex issues to higher-level support when necessary
Support account administration tasks including password resets, access requests, and group policy updates in Active Directory and other enterprise systems
Install, configure, and maintain end-user hardware and software, ensuring compliance with organizational standards
Provide remote and onsite support for users across multiple locations
Document issues, troubleshooting steps, and resolutions within the ticketing system to build the organization’s knowledge base
Assist with IT onboarding/offboarding, ensuring proper setup and access for new hires and departing employees
Participate in system upgrades, patch management, and scheduled maintenance activities
Contribute to process improvement initiatives aimed at enhancing service delivery and customer satisfaction

What we offer

career advancement opportunities
extensive training
excellent benefits including paying for health and dental premiums for salaried employees

Fulltime

Technical Service Desk Analyst

The Technical Service Desk Analyst provides front-line technical support to inte...

Location

United States

Salary:

Not provided

Beacon Technologies

Expiration Date

Until further notice

Requirements

Associate or bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)
1–3 years of experience in a technical support or service desk role
Strong knowledge of Windows and/or macOS operating systems, Microsoft 365, and common enterprise applications
Familiarity with Active Directory, Exchange, VPNs, and remote desktop tools
Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP)
Excellent problem-solving, communication, and time management skills
Customer-focused

Job Responsibility

Serve as the first point of contact for all IT-related issues via phone, email, chat, or ticketing system
Diagnose and resolve hardware, software, and network problems for desktops, laptops, mobile devices, and peripherals
Manage and prioritize tickets in the IT Service Management (ITSM) system, escalating complex issues to higher-level support when necessary
Support account administration tasks including password resets, access requests, and group policy updates in Active Directory and other enterprise systems
Install, configure, and maintain end-user hardware and software, ensuring compliance with organizational standards
Provide remote and onsite support for users across multiple locations
Document issues, troubleshooting steps, and resolutions within the ticketing system to build the organization’s knowledge base
Assist with IT onboarding/offboarding, ensuring proper setup and access for new hires and departing employees
Participate in system upgrades, patch management, and scheduled maintenance activities
Contribute to process improvement initiatives aimed at enhancing service delivery and customer satisfaction

What we offer

career advancement opportunities
extensive training
excellent benefits including paying for health and dental premiums for salaried employees

Fulltime

Customer Service Analyst 1

Citi

Location:
Malaysia , Pulau Pinang, Pahang

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 31, 2025

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Job Description:

Job Responsibility:

Requirements:

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Job Posted:December 31, 2025

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Location:
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Category:
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Contract Type:
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Job Posted:
December 31, 2025