CrawlJobs Logo
Citi Logo Citi · IT - Administration

Customer Service Analyst 1

India, Mumbai · Job Posted June 15, 2026
Apply Position
Job Link Share

Job Responsibility

  • Process securities transactions, provide analytic input for traders and aid in review of derivative products
  • Identify and resolve securities and derivative settlement issues, and make process improvement recommendations to leadership
  • Analyze moderately complex reports to satisfy management requirements, aid in control activities, and contribute to the launch of product services
  • Monitor and suggest solutions to errors to minimize risk to the bank, through an intermediate knowledge of procedural requirements
  • Escalate transaction processing issues to the appropriate department and collaborate on a solution
  • Design and analyze moderately complex reports, in coordination with standards set by direct leadership
  • Assist with control activities, and the launch of new products and services
  • Ensure processes adhere to audit and control policies
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements

  • Previous relevant experience preferred
  • Fundamental understanding of Custody products, accounting and regulatory policies
  • Demonstrated knowledge of AI tools
  • Proven investigative, analytical and risk management skills
  • Demonstrated ability to present concepts and influence/lead change
  • Consistently demonstrate clear and concise written and verbal communication
  • Bachelor's degree/University degree or equivalent experience
Citi - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Service Analyst 1

8 matching positions

Application Support Analyst 1 (Customer Service)

The Application Support Analyst position is responsible for handling any incomin...
Location
Location
Mexico , Mexico City
Salary
Salary:
Not provided
blackline.com Logo
BlackLine
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to analyze a problem and direct appropriate course of action
  • Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding
  • must be service-oriented
  • 2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications
  • 2+ years Web-based applications experience and related technical knowledge--for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.
  • Bachelor's degree in related field
Job Responsibility
Job Responsibility
  • Coordinate with customer to determine functional requirements and determine technical solutions
  • Analyze data in support of proposed projects, business cases, and system requirements
  • Coordinate with customers and/or technical staff to resolve issues with software applications
  • Use accepted project management, application development and documentation standards and processes
  • Test, implement, document and maintain software applications
  • Work as a member of a team and provide support for applications
  • Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated
  • Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem
  • Identify what the customer is trying to accomplish
  • Use available knowledge & resources to provide possible solutions
  • Fulltime
Read More
Arrow Right

Customer Service Analyst

We are seeking a detail-oriented contract Customer Service Analyst to support a ...
Location
Location
United States , Petaluma
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ years of experience in customer service, operations, or analytical support roles
  • Strong proficiency in Excel or similar data tracking tools
  • Experience with case management or CRM systems preferred
  • Excellent organizational, communication, and follow-up skills
  • Ability to manage multiple priorities in a fast-paced, project-based environment
  • Strong attention to detail and commitment to data accuracy and documentation
Job Responsibility
Job Responsibility
  • Manage and follow up on orders, requests, and status updates, ensuring timely and accurate communication
  • Track and maintain cases and service requests, including supporting documentation and resolution details
  • Maintain project trackers and provide regular updates on case progress and overall project milestones
  • Perform data entry, analysis, reconciliation, and reporting to support operational and project priorities
  • Collaborate cross-functionally with internal teams to resolve issues and improve response timelines
  • Support escalation processes to ensure complex inquiries are addressed efficiently
  • Ensure accuracy, consistency, and completeness of records in accordance with company standards
What we offer
What we offer
  • medical, vision, dental, life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Customer Service Analyst With English

Location
Location
Poland , Wrocław
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
July 31, 2026
Flip Icon
Requirements
Requirements
  • Proven experience (around 1-2 years onwards) in a corporate environment in Customer Service/Logistics/Finance or similar
  • Proficiency in English on a B2 level onward (speaking and writing)
  • Experience with SAP, Salesforce OR Microsoft Dynamics
  • Detailed oriented and enjoys working with customers
Job Responsibility
Job Responsibility
  • Customer Service support in the customer service export process
  • Responding to customers via defined channels
  • Liaise with the business on customer relationship management via Salesforce functionalities
  • Registration and consideration of customer complaints
  • Responsible for monitoring work queues for new requests
  • Responsible for completing assigned tasks within SLA targets
  • Identify opportunities to improve data quality & reduce cycle time
  • May include training and deployment support pre and/or post go-live
  • Responsible for escalation of issues if needed
  • Positively contributes to and supports team efforts and objectives
What we offer
What we offer
  • Great challenges with the B2B clients from the EMEA region (healthcare industry)
  • The smooth recruitment process
  • Hybrid working model
  • Business working hours (8:00-16:00) with an option of flexibility
  • Private medical care (individual and family packages)
  • Group insurance (in PZU)
  • Sports card - MultiSport (for you and your loved ones)
  • Online cafeteria - benefit platform (discounts e.g. for cinema tickets)
  • Temporary contract (min. 12 months)
  • Fulltime
Read More
Arrow Right

Customer Service Analyst

The Customer Service Analyst 2 is an intermediate-level position responsible for...
Location
Location
Mexico , Ciudad De Mexico
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 0-2 years of relevant experience
  • Experience in customer service preferred
  • Computer proficiency
  • Consistently demonstrate clear and concise written and verbal communication
  • Proven investigative and analytical skills
  • Demonstrated ability to present concepts and influence change
  • Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
  • Proven ability to work under limited supervision within a team environment
  • Bachelor's degree/University degree or equivalent experience
  • Ingles intermedio-avanzado
Job Responsibility
Job Responsibility
  • Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
  • Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
  • Conduct necessary analyses to address client needs
  • Communicate resolutions to clients
  • Develop and maintain client portfolio through regular calls and face to face interaction, as needed
  • Inform clients about problems (system failures, market issues) and provide regular resolution updates
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Fulltime
Read More
Arrow Right

IT Service Desk Analyst 1

Alera Group is looking for a IT Service Desk Analyst 1. We are seeking highly mo...
Location
Location
United States , Deerfield
Salary
Salary:
50000.00 - 65000.00 USD / Year
aleragroup.com Logo
Alera Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-2 years of relevant experience in an IT support role
  • HDI SCA or CSR, Network+ and/or A+ Certification preferred
  • Strong understanding of common desktop operating systems, software, and hardware products
  • Proficiency with VDIs and O365 applications
  • Solid understanding of Active Directory and/or Azure Active Directory
  • Experience performing basic network troubleshooting in an enterprise environment is required
Job Responsibility
Job Responsibility
  • Technical Troubleshooting & Analysis
  • Identity & Access Management: Troubleshoot identity issues beyond simple password resets
  • manage user accounts in Active Directory and Azure Active Directory
  • Network Diagnostics: Perform first-level network troubleshooting in an enterprise environment
  • Application & VDI Support: Provide support for standard software/applications and various insurance management systems
  • Hardware Root Cause Analysis: Provide support for PCs and peripherals such as printers
  • Operational Excellence & Documentation
  • Ticket Lifecycle Management: Utilize the company’s ticket tracking system to document customer contacts, issues, and requests
  • Escalation & Resolution: Ensure proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues
  • Knowledge Sharing: Share knowledge with customers and colleagues by submitting detailed knowledge articles
What we offer
What we offer
  • medical, dental, life and disability insurance, 401k, generous paid time off
  • Fulltime
Read More
Arrow Right

Level 1 Service Desk Analyst

Kickstart Your Career in Tech – No Degree Needed! We’re looking for people—frien...
Location
Location
Australia , Adelaide
Salary
Salary:
Not provided
dxc.com Logo
DXC Technology
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • You enjoy helping others and having a chat
  • You learn fast and are open to new challenges
  • You’re organised and reliable
  • You’ve got strong communication skills (verbal and written)
  • You’re keen to grow your career (and your tech skills!)
  • You’re an Australian Citizen
Job Responsibility
Job Responsibility
  • You’ll be the first point of contact for customers needing help
  • You’ll listen, problem-solve, and provide great service
What we offer
What we offer
  • Paid training—so you learn everything you need on the job
  • Supportive managers and a fun, collaborative team
  • Career pathways in tech, even if you’re just starting out
  • A workplace that values diversity, inclusion, and community
  • Fulltime
Read More
Arrow Right
New

SAP Application Support Analyst 1

The SAP Application Support Analyst position is responsible for supporting SAP b...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
blackline.com Logo
BlackLine
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to analyze a problem and direct appropriate course of action
  • Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding
  • must be service-oriented
  • 2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications
  • 1+ years of experience as SAP End User (preferably in AA, AP, AR or GL)
  • Knowledge of the standard financial transactions in SAP
  • Experience with SAP posting transaction
  • Bachelor’s degree in related field
Job Responsibility
Job Responsibility
  • Coordinate with customer to determine functional requirements and determine technical solutions for SAP based products
  • Analyze SAP data in support of proposed projects, business cases, and system requirements
  • Coordinate with customers and/or technical staff to resolve issues with software applications
  • Use accepted project management, application development and documentation standards and processes
  • Test, implement, document and maintain SAP Based software applications
  • Work as a member of a team and provide support for applications
  • Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated
  • Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem
  • Identify what the customer is trying to accomplish
  • Use available knowledge & resources to provide possible solutions
  • Fulltime
Read More
Arrow Right

Application Support Analyst 1

The Application Support Analyst position is responsible for handling any incomin...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
blackline.com Logo
BlackLine
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to analyze a problem and direct appropriate course of action
  • Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding
  • must be service-oriented
  • 2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications
  • 2+ years Web-based applications experience and related technical knowledge--for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.
  • Bachelor's degree in related field
Job Responsibility
Job Responsibility
  • Coordinate with customer to determine functional requirements and determine technical solutions
  • Analyze data in support of proposed projects, business cases, and system requirements
  • Coordinate with customers and/or technical staff to resolve issues with software applications
  • Use accepted project management, application development and documentation standards and processes
  • Test, implement, document and maintain software applications
  • Work as a member of a team and provide support for applications
  • Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated
  • Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem
  • Identify what the customer is trying to accomplish
  • Use available knowledge & resources to provide possible solutions
  • Fulltime
Read More
Arrow Right