Customer Service Agents (Multilingual)

We are hiring five (5) Customer Service Agents to join Mercell and play a key role in ensuring a smooth and reliable experience for our customers across Europe, including public buyers and suppliers navigating complex public procurement processes. You will act as a trusted first point of contact for customers using our platform. Your mission is to provide timely, accurate, and solution-oriented support, helping customers resolve issues, understand functionality needs, and successfully complete their procurement activities. This role reflects Mercell’s commitment to operational excellence and customer focus combining responsiveness, product knowledge and empathy to deliver high-quality service at scale. Our Customer Service & Support, is a team of over 60 professionals responsible for ensuring a smooth experience for our public tendering customers across Europe. Our area of expertise extends from supporting the software platforms, to understanding the public procurement process, all the way to anticipating customers' needs and using modern technology to answer them. We embrace a hybrid way of working offering flexibility to work from home, while also encouraging strong in-person collaboration, learning, and team spirit.