Customer Service Agent

• Respond to inbound calls, emails, and other inquiries from clients, donors, members, or community partners
• Provide accurate information regarding programs, services, events, or organizational resources
• Resolve customer concerns in a timely, professional, and empathetic manner
• Document interactions and maintain accurate records in internal systems
• Route complex issues to the appropriate department when needed
• Support outreach efforts, event communications, and general administrative tasks as assigned
• Maintain confidentiality and uphold the organization’s service standards

• Previous experience in customer service, call center support, or a similar client-facing role preferred
• Strong verbal and written communication skills
• Excellent interpersonal skills with a compassionate and professional demeanor
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office Suite
• CRM or database experience is a plus
• Ability to multitask and work effectively in a fast-paced environment
• High school diploma required
• associate’s or bachelor’s degree preferred

CRM or database experience is a plus

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan