Customer Service Agent Job at 360 Resourcing Solutions (London)

Customer Service Agent

360 Resourcing Solutions

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

28850.00 GBP / Year

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Job Description:

As a Customer Service Agent, you will be the first point of contact for our Consumers, and it will be your responsibility to ensure Consumers get the assistance they need either by live chat, phone, email, video or social media. You will be answering and resolving enquiries over the above channels, ensuring our Consumers receive excellent customer service and their expectations are met. You will also be responsible for outstanding outbound communication ensuring customer retention through support and various offers. Our Customer Service Agents are true ambassadors for the company, with a passion for what they do and for supporting our Consumers. We are seeking versatile multichannel advisors to join our team. This role requires exceptional communication skills, growth mindset, and is suitable for candidates who thrive in dynamic environments.

Job Responsibility:

Addresses Consumer needs by developing and maintaining a good knowledge of IQOS Products
Manages interactions through the agreed processes and provides Consumers with a consistently high standard of service
Understands full portfolio of IQOS devices and consumables and utilises this knowledge to solve Consumers needs and pain points
Maintains a good Knowledge of IQOS Consumer Programs
Maintains systems understanding to support our Consumers in an Omni-channel way
Supports the assigned LOB
Drives Retailers / Trade partners Experience

Requirements:

Excellent communication skills
Above-average grammar and spelling
Emotional intelligence
Proactivity
Growth mindset
Logic and critical thinking
Attention to detail
Tech/IT Skills: Google tools (Email, Docs, Meet,…), proficiency in computer technology and systems

Nice to have:

previous experience in a similar role inbound and outbound

What we offer:

Pension Scheme
Eye test vouchers and discounts
Discounted corporate gym membership with Nuffield
Recommend a friend scheme paid reward of £500+
Apprenticeships qualifications and career flight path schemes
Recognition and reward schemes with Love to Shop Voucher rewards
Cycle to work scheme

Additional Information:

Job Posted:
January 25, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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