Customer Service Agent

• Provide prompt, courteous assistance to clients, donors, and community members via phone, email, and in-person interactions
• Address inquiries about programs, services, and events, ensuring accurate information is provided at all times
• Resolve questions and concerns, escalating complex issues to appropriate team members as necessary
• Record all client interactions and important details accurately within the organization’s system
• Support administrative and outreach initiatives, including event registration and volunteer coordination
• Uphold the organization’s values and commitment to exceptional service in every interaction

• Previous experience in customer service or call center environments
• experience within a non-profit or community-based setting is a plus
• Strong verbal and written communication skills
• Ability to manage multiple priorities while maintaining attention to detail
• Proficiency with Microsoft Office Suite
• ability to quickly learn internal systems
• Commitment to upholding the mission and values of a non-profit organization
• Positive, collaborative attitude and a willingness to go the extra mile for clients and team members

experience within a non-profit or community-based setting

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan