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Honey Birdette Logo Honey Birdette · Customer Service

Customer Service Agent

Australia, Sydney · Job Posted May 29, 2026
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Job Description

As the Customer Obsessive Agent, you will be passionate about the end-to-end customer experience, have a natural flare for communications and guiding your customers to world of product they didn't even know they needed! Reporting to the Customer Obsessive Manager, you'll play an integral role in providing a red carpet online customer service experience for all honeys, whilst educating and empowering them with complementary product from what initially intrigued them – ensuring they have everything they need to fulfil their honey b needs .xx

Job Responsibility

  • Manage ticket requests through Zendesk portal in line with KPIs – providing red carpet customer experience
  • Educate and guide customers around product that best intrigues their honey b needs
  • Communicate with customer via online platforms, chat line, telephone, and email
  • Any additional support & tasks as required

Requirements

  • Minimum 2 years experience in Retail or Online Customer Service environment
  • Customer experience driven, communications expert with positive outcomes at front of mind
  • Bubbly attitude, people orientated, and open minded
  • Proven experience in fast paced working environment with ability to achieve set KPIs
  • Experience in working across multiple systems at one time
  • Ability to understand and utilise company policies & processes
  • Enjoys collaborating with broader teams to achieve high commercial outcomes
  • Ability to deescalate situations and turn a potential negative experience into a positive one
  • Calm under pressure with proven ability to work within deadlines
  • Ability to work autonomously & within a team environment

What we offer

  • Hybrid Working Arrangements, 3 days in the office and 2 days WFH
  • Birthday, Wellness & Parental Leave
  • Generous Product Discounts
  • Convenient Sydney CBD Office
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