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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Customer Service Agent

United Kingdom, Rochdale 13218.40 GBP / Year · Job Posted June 29, 2026
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Job Description

Customer Service Agent – Contact Centre Location: Rochdale Part Time – Fixed Term (6 Months) Marston Holdings Ltd is looking for friendly, motivated Customer Service Agents to join our growing Contact Centre team in Oldham. If you enjoy helping people, solving problems, and delivering great service, this could be the perfect role for you. As a Customer Service Agent, you will play a vital role in supporting customers and guiding them towards the right solutions. You’ll handle inbound calls, process payments, assist with applications, and respond to a wide range of queries in a professional and empathetic manner. This is a part-time 20 hours per week, fixed-term role for 6 months. You will be working 4 hours per day, Monday to Friday, on fixed shifts: either morning (8am–12pm) or afternoon (4pm–8pm). This is a great opportunity to gain valuable contact centre experience while being part of a supportive team.

Job Responsibility

  • Handling inbound customer calls
  • Taking and processing payments accurately
  • Supporting customers with applications and account queries
  • Managing sensitive or difficult conversations with confidence and empathy
  • Updating customer records using internal systems

Requirements

  • Experience handling and resolving challenging customer situations
  • Excellent communication and listening skills
  • Strong organisational and time management abilities
  • Confident using Microsoft Office applications
  • A professional and friendly phone manner
  • Able to work independently as well as part of a team

What we offer

  • Free on-site parking
  • Supportive, dynamic and friendly team
  • Competitive annual leave
  • Enhanced maternity/paternity packages (eligibility criteria apply)
  • Pension scheme
  • Access to a suite of staff benefits: discounts on shopping, travel, leisure and wellbeing
  • A values-driven team where inclusion, fairness, and integrity aren’t just buzzwords
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