Customer Service Agent Job at Hawaiian (Lihue)

Job Responsibility

Greet and assist guests with travel needs (e.g., answering questions, checking-in guests, boarding flights) in a fast-paced environment
Receives, unloads, unpacks, checks and identifies all incoming material
Sell tickets, process ticket changes, create and book reservations
Ensure FAA, Company and airport regulations are followed
Enforce safety/security measures and protect sensitive zones
Account for cash and credit card transactions
Check and correct airport reports and other documents
As directed, implement standard procedures during overbooked, irregular flights and denied boarding situations
Solicit volunteers to free up seats, re-accommodate guests by booking alternative flights and provide travel vouchers
Identify and escalate issues as required
Perform other related duties as required

Possess computer skills with the ability to learn and use new software applications
Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening)
Excellent listening skills with the ability to respond and effectively resolve guest inquiries or concerns
Ability to meet the physical demands of the position, which includes the ability to lift up to 70 lbs. occasionally and up to 50 lbs. frequently
Must be able to bend, stoop squat, reach and grasp
Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia
Flexible to work varied shifts including nights, weekends, and holidays
Ability to communicate in English
High school diploma or equivalent
Minimum age of 18
Must be authorized to work in the U.S.

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Annual bonus plans
Generous holiday and paid time off