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Customer Service Agent

https://www.randstad.com Logo

Randstad

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Location:
Canada , Mississauga

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Category:
Call Center

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Contract Type:
Not provided

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Salary:

18.81 CAD / Hour
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Job Description:

Do you have a passion for true customer service? Do you have an interest in the medical field? Are you good at problem-solving? Do you have experience working in a Call Center? Then we have the job for YOU! Randstad is looking for Customer Service Agents to work for our client in the Medical Testing Industry. This is an ongoing contract.

Job Responsibility:

  • Provide exceptional client support on health testing policies and procedures
  • Booking clients for testing appointments
  • Assist clients with registration, obtaining results and technical issues
  • Ensure personal KPIs are met through timely responses and resolution to customer inquiries, complaints, issues, escalations and incidents
  • Resolve and escalate issues
  • Adhere to policies and procedures
  • Successfully work in a very fast paced and hectic environment
  • Work independently and as a team player

Requirements:

  • Mandatory 1 Year experience in a Call Centre environment
  • Have exceptional communication skills
  • Experience hitting KPI targets (Average hold time, quality assurance, call quality and monitoring targets)
  • Have a secure and quiet work space at home with no interruptions
  • Have a hard wired internet source and obtain a minimum of 15 MBPS Download speed and 10 MBPS Upload speed
What we offer:
  • Competitive Salary $18.81 an hour
  • Work from Home (Equipment provided)
  • Room for growth and development with possible contract extension
  • Gain experience in the medical testing field
  • Family focused culture
  • Excellent training program
  • Supportive in a continuous learning environment

Additional Information:

Job Posted:
January 05, 2026

Expiration:
February 27, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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