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Customer Service Agent

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Metro Rod

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Location:
United Kingdom , Macclesfield

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

26743.00 GBP / Year
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Job Description:

We are recruiting for our prestigious contact centre here at our Macclesfield Support Centre. This is the perfect opportunity for someone with a strong Call/Contact Centre background who is used to delivering a first-class customer experience within a very busy team.

Job Responsibility:

  • Logging all jobs that come through to the Support Centre
  • Organising the relevant Engineers to those jobs
  • Providing a customer focused service to National Account, Local Account and domestic customers
  • Being the first port of call for all enquiries over phone and email
  • Dealing with complaints and troubleshooting
  • Working closely with a number of internal teams and external suppliers
  • Representing the brand
  • Being proactive and ensuring that all relevant parties are kept up to date
  • Adhering to any client SLA’s

Requirements:

  • Exceptional customer service skills
  • Experience within a Call/Contact Centre is essential
  • Proven experience in achieving customer satisfaction targets
  • Experience using different systems, as well as Microsoft Word, Outlook and Excel
  • Stakeholder management – experience working with internal and external stakeholders
  • Ability to follow processes and procedures
  • Strong eye for detail
  • Resilience
  • Experience dealing with complaints
  • Proactive approach – able to look at the bigger picture
  • Adaptability – able to think on your feet
  • Strong work ethic
What we offer:
  • Up to 25 days annual leave – plus bank holidays
  • Royal London, Company Pension
  • Group Life Assurance
  • Additional Paid Leave / Special Leave
  • Cycle to Work Scheme
  • Company Events
  • Laptop / Company Mobile
  • Travel subsidy / mileage
  • Free Eye Tests / Subsidy for Glasses
  • Electric Car Charging Points
  • Free Standard Parking
  • Employee Assistance Programme
  • Occupational Health Support
  • Employee Discounts Platform - Sodexo

Additional Information:

Job Posted:
January 02, 2026

Expiration:
January 28, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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