Customer Service Agent Job at Honey Birdette (Sydney)

Customer Service Agent

Honey Birdette

Location:
Australia , Sydney

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Bold, innovative and just a tad naughtier than you would expect, Honey Birdette are looking for an experienced Online Customer Experience agent to join our Hive! As the Customer Service Agent, you will be passionate about the end-to-end customer experience, have a natural flare for communications and guiding your customers to world of product they didn’t even know they needed! Reporting to the Customer Obsessive Manager AU, you’ll play an integral role in providing a red carpet online customer service experience for all honeys, whilst educating and empowering them with complementary product from what initially intrigued them – ensuring they have everything they need to fulfil their honey b needs.

Job Responsibility:

Efficiently manage customer support tickets via the Zendesk portal, consistently meeting KPIs while delivering a premium, “red carpet” customer experience
Provide expert guidance to customers, helping them discover the products that best suit their honey bee-related needs and interests
Communicate effectively with customers across multiple channels including online platforms, live chat, phone, and email
Support additional tasks and responsibilities as required to ensure smooth operations and customer satisfaction

Requirements:

Minimum 2 years’ experience in Retail or Online Customer Service environment
Customer experience driven, communications expert with positive outcomes at front of mind
Bubbly attitude, people orientated, and open minded
Proven experience in fast paced working environment with ability to achieve set KPI’s
Experience in working across multiple systems at one time
Ability to understand and utilise company policies & processes
Enjoys collaborating with broader teams to achieve high commercial outcomes
Ability to deescalate situations and turn a potential negative experience into a positive one
Calm under pressure with proven ability to work within deadlines
Ability to work autonomously & within a team environment
Flexible availability: including late nights, weekends, and public holidays

What we offer:

Hybrid Working Arrangements, 3 days in the office and 2 days WFH
Birthday, Wellness & Parental Leave
Generous Product Discounts
Convenient Sydney CBD Office

Additional Information:

Job Posted:
January 26, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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