Customer Service Agent Job at 360 Resourcing Solutions (Inverness)

Customer Service Agent

A Call Center handles inbound and outbound calls. The representatives of a call ...

Location

United States , Montgomery

Salary:

Not provided

ASK

Expiration Date

Until further notice

Requirements

Daytime Shift Open Availability: Monday through Sunday, 7 a.m. to 9 p.m.
Overnight Shift Open Availability: Monday through Sunday
Main Shifts Available: 9 p.m. to 6 a.m. and 10 p.m. to 7 a.m.
Alternative Shifts Available: 8 p.m. to 5 a.m. and 5 p.m. to 2 a.m.
Experience in dealing with the public
Excellent communication skills, including verbal with proper grammar
Ability to work with others in a close manner
Good computer skills
Good multi-tasking skills
Technical expert in related computer applications

Job Responsibility

Answering phones from customers professionally and responding to customer inquiries and complaints
Researching required information using available resources
Handling and resolving customer complaints regarding product sales to customer service problems
Providing customers with the organization's service and product information
Processing forms, orders and applications requested by the customers
Identifying, escalating priority issues and reporting to the high-level management
Routing inbound calls to the appropriate resources
Following up complicated customer calls where required
Completing call notes and call reports as necessary and updating them in the CRM
Obtaining and evaluating all relevant data to handle complaints and inquiries

Customer Service Agent

Join H.B. Fuller as a Customer Service Agent, where you will manage customer acc...

Location

United States , Frankfort

Salary:

23.00 - 24.50 USD / Hour

H.B. Fuller

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
2+ years of customer service or order management experience
Proficiency in Microsoft Office and ERP systems
Strong communication and problem-solving skills
Legal authorization to work in the U.S.

Job Responsibility

Manage all aspects of the order cycle, including entry, maintenance, and confirmation
Ensure accuracy of pricing, terms, and shipping details in orders
Monitor and follow up on domestic orders to meet delivery timelines
Resolve disputes promptly and escalate when necessary
Communicate proactively with customers to meet service expectations
Collaborate with Credit, Logistics, Supply Chain, and Sales for on-time delivery
Handle assigned projects independently alongside daily tasks
Maintain compliance with company policies and standards

What we offer

comprehensive benefits
incentive and recognitions programs
health & wellness benefits
401K contributions
paid time off
paid holidays

Fulltime

Customer Service Agent

We’re not just building restaurant tech—we’re giving independent restaurants the...

Location

Poland , Krakow

Salary:

5500.00 - 8200.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

1-3 years of experience working in a call center, customer service environment, Restaurant or related field
Excellent verbal and written English communication skills to appropriately manage both internal and external partner relationships
Minimum high school Diploma
Ability to work in hybrid mode: 3 days per week from the office in Kraków, 2 days per week remote work (after probation period)
Strong problem-solving and critical thinking skills
Experience with conflict resolution management techniques is highly preferred
Excellent soft skills and diplomacy to effectively de-escalate quickly
Ability to work under pressure and handle multiple tasks simultaneously
Familiar with internal software applications such as CRM’s, Salesforce, Talkdesk
Finance, payment, or customer service-related industry experience desired

Job Responsibility

Work from 14:00 to 22:00 Polish time including weekends and bank holidays
Respond promptly to client inquiries through multiple communication channels, including: phone, email, and/or chat, in a courteous and professional manner
Backlog & Inbox Management
First Time Resolution
Quality Assurance
Additional Training
Call Avoidance
CSAT Detractors
Qualifying metrics/criteria
Provide accurate and effective solutions to clients, account executives, & other team member's issues, complaints, and inquiries

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

French Speaking Customer Service Operations Agent - Belgium

The role is responsible for all aftersales processes. They make sure that the pu...

Location

Romania , Bucuresti

Salary:

Not provided

AUTO1 Group

Expiration Date

Until further notice

Requirements

Very good written and spoken French language skills
Excellent communication skills and strong customer orientation with a friendly and professional approach
Previous experience in customer service, administration or related area

Job Responsibility

Contract management: Ensure that customers are kept constantly updated on the status of their purchase
Contact customers due to missing items and documents that still need to be handed over
Handle all deregistrations make sure they are handled time and check self-deregistered documents
Be the contact person for the branches via phone
Offer Support: answer questions about the offer
send out offer emails via Email
be the price and car expert in the customer service team - help customers understand the offer
Financed Cars: Handle all cases of bought financed & leased cars: make sure they are handled in time
Ensure that all customers are kept updated on the status of their financed car
Be in close contact with the financing banks and leasing companies

What we offer

Flexibility to also work from home
A nice office just 1 minute away from Pipera metro station
A warm team atmosphere and fun team events
Private medical services subscription via Medicover
Open communication and delivering results are more important to us than a dress code
Inclusive and respectful multicultural work environment

Fulltime

Customer Service and Logistics Agent

DOGA is a growing multinational company with over 60 years of experience in the ...

Location

Mexico

Salary:

Not provided

DOGA USA, Corp.

Expiration Date

Until further notice

Requirements

Bachelor's degree in Logistics, Business, Administration, Engineering, or a similar field
Certification or demonstrable proficiency in advanced Excel with Power BI, Power Query, macros, and/or interactive dashboards
Knowledge of SAP (1-3 years of experience)
Advanced level of both oral and written English
Effective communication, negotiation, data analysis, and problem-solving skills

Job Responsibility

Maintain constant communication, negotiations, and general business relationships with suppliers in the industrial and logistics sectors in Mexico, Europe, and Asia, ensuring their proper performance and working on their development if necessary
Follow up with assigned clients, including the review of their demand/orders, facilitating the necessary documentation for the export of sold materials, and monitoring the invoice entry process for payment
Collaborate with the warehouse/production team to ensure the receipt, supply, and shipment of associated components to assigned clients (inventory tracking)

What we offer

Join a Thriving Company: Work for a rapidly growing and strategically positioned company
Dynamic Team Environment: Collaborate in active work environment alongside a team of highly qualified and dedicated professionals
Inclusive Culture: Thrive in an inclusive culture that values diversity, where all individuals, regardless of background, gender, sexual orientation, abilities, or gender identity, feel respected and valued

At Your Service Agent

At Your Service Agent position at Legacy Mekong Can Tho, Autograph Collection, r...

Location

Vietnam , Can Tho

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved to their satisfaction
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment

Fulltime

At Your Service Agent

At Your Service Agent position at JW Marriott Hotel Zhengzhou, responsible for h...

Location

China , Zhengzhou

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved
Provide information to guests about room features, property amenities, and local areas of interest
Process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment

What we offer

Training and development opportunities
Recognition programs
Focus on holistic well-being
True camaraderie with diverse group of co-workers
Community work environment

Fulltime

At Your Service Agent

Answer, record, and process all guest requests, questions, or concerns via telep...

Location

Thailand , Phuket

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to stand, sit, or walk for extended periods
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard
Process guest requests for wake-up calls
Connect and direct calls to appropriate extensions
Receive, record, and relay messages accurately
Log guest requests or issues into computer
Contact appropriate departments and follow up with guests
Provide information about room features, property amenities, and local areas of interest
Process room service orders and record transactions
Assist guests with internet and guestroom entertainment

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination policy
Global team environment
Professional development opportunities

Fulltime

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