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Randstad Logo Randstad · Customer Service

Customer service agent

Canada, Laval 60000.00 - 67000.00 CAD / Year · Job Posted June 28, 2026
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Job Description

Our client, a cement manufacturing company, is looking for a customer service representative for their team in Laval. This is a long-term contract, renewable annually.

Job Responsibility

  • Taking and processing orders for pick-up or delivery
  • Constant communication with carriers to offer real-time order tracking to customers
  • Handling daily calls and maintaining relationships with internal and external customers
  • Meet and exceed customer expectations in accordance with policies, practices and procedures
  • Respond promptly to customer or carrier complaints with appropriate follow-up, including escalation as required
  • Responsible for monitoring carrier performance and identifying patterns of optimization potential
  • Follow-up and update files in SAP software
  • Collaborate with sales team, logistics team, carriers and customers

Requirements

  • One to three years of experience in B2B customer service roles
  • Proficiency in a B2B industry, dealing primarily over the phone
  • Strong computer skills, including SAP suite offerings
  • Bilingualism is mandatory for this role, as the representative is responsible for customers outside Quebec
  • Demonstrate strong problem-solving and decision-making skills
  • The candidate must have an acute sense of time management, autonomy and ability to work as part of a team

What we offer

  • Salary of $65k to 68k
  • Strong group insurance (Sunlife) and retirement plan
  • Two weeks of vacation, with the possibility to negotiate up to three weeks
  • Very strong potential for professional advancement within the company
  • An open and collaborative work environment where teamwork is valued, with a strong sense of belonging and community
  • Work equipment provided (computer, monitor, cell phone)
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