Customer Service Agent Job at 360 Resourcing Solutions (Chorley)

Customer Service Agent

360 Resourcing Solutions

Location:
United Kingdom , Chorley

Category:
Customer Service

Contract Type:
Employment contract

Salary:

24439.03 GBP / Year

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Job Description:

Parkingeye is an advanced provider of a wide range of parking solutions to support businesses whilst working ethically with our motorists. We offer smart, flexible and integrated car park management solutions to help increase parking revenue, reduce car park abuse and improve customer satisfaction. We are keen to hear from experienced contact centre professionals wanting to provide fabulous telephone based customer service. Parkingeye’s Customer Service Team provide a professional best-in-class service to all our customers, whether internal, client or external. As a Parkingeye Customer Service Agent, you will represent the company by being the first point of contact our customers have dealing with their telephone enquiry using your training, telephony and customer service skills.

Job Responsibility:

Managing large amounts of calls in a timely and effective manner
Identifying customer needs
Researching customer problems using our internal back-office system
Providing the right solutions to customers
Recording accurate, timely and professional notes within the company systems
Meeting targets relating to the quality of conversations
Patiently listening to callers and providing them with accurate, helpful guidance
Ensuring all calls are answered within the required SLA
Remaining up to date on the GDPR requirements of your role
Work with your Team Leader and management team to maintain best practice and continuous improvement
Attending training sessions to continuously improve your knowledge and performance
Escalating problematic issues that cannot be resolved to your Team Leader

Requirements:

A background in a customer service environment is desirable
Demonstrating effective communication skills, especially listening
Empathy
An ability to multitask
Proficient IT skills, including sound knowledge of MS Office and database input

What we offer:

23 days holiday (plus Bank Holidays) rising with length of service
Pension Scheme
Life Assurance
Employee Assistance Programme
Mental Health First Aiders and Health and Wellbeing Champions
Discounted Gym Memberships and lots of other free benefits
Cashback scheme for medical costs
Weekly/Monthly Incentives
Dress down days in the Office and Company funded events
Free onsite parking at Head Office

Additional Information:

Job Posted:
March 01, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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