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Konecta is pleased to offer this opportunity working on behalf of a Hertz 24/7 to provide exceptional customer service across multi channels – live webchat, emails and alerts. There will also be occasional outbound calls required. As a Customer Service Agent, you are in the best position to support our customers to achieve the best from our products, providing support information and assistance across a number of different communication channels. Our Customer Service Agent are true ambassadors for Hertz 24/7, with a passion for what they do. You will be a key member in supporting customers to achieve the best of our product.
Job Responsibility:
Provide exceptional customer service across multi channels – live webchat, emails and alerts
Occasional outbound calls
Provide support information and assistance across a number of different communication channels
Support customers to achieve the best of our product
Requirements:
To be fluent in English
Breathe great Customer Service and understand how important it is to put the Customer at the heart of our business and interactions
Being an excellent communicator is essential
Be an ambassador for Hertz 24/7 and represent the brand to the highest standard
Have a passion for helping others and an ability to persuade and communicate with people on different levels
A logical approach to resolving issues
Significant experience of working with Customers, either face to face or remotely / phone
Proficient in computer technology and systems
Excellent grammar and spelling
Able to positively influence others
Great team player with strong interpersonal and communication skills
Excellent attention to detail
What we offer:
Pension Scheme with Standard Life
Eye test vouchers and discounts
Discounted corporate gym membership with Nuffield
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Recommend a friend scheme paid reward of £500
Apprenticeships qualifications and career flight path schemes
Recognition and reward schemes with Love to Shop Voucher rewards