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Capital Vacations Logo Capital Vacations · Call Center

Customer Service Agent

United States, Springfield 16.00 USD / Hour · Job Posted February 16, 2026
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Job Description

Join the Fun with the Fastest Growing Timeshare Company in the Country! The Customer Service Agent handles inbound customer service calls for the Activations department, supporting customers who have purchased prepaid corporate marketing mini-vacation packages. This role ensures customers are properly qualified, issues are resolved promptly, and tour show rates are positively impacted.

Job Responsibility

  • Assist customers holding prepaid corporate marketing mini-vacation packages
  • Requalify customers based on current corporate marketing package tour qualifications
  • Positively influence the tour show rate through effective communication and service
  • Resolve customer issues using a one-call resolution approach and established guidelines
  • Maintain professional conduct and deliver high-quality service to all customers and team members
  • Adhere to scheduled work hours, report on time, and meet performance expectations
  • Manage time effectively and maintain attention to detail
  • Uphold a clean, courteous, professional attitude and appearance

Requirements

  • High School Diploma or GED required
  • Must be 18 years of age or older
  • Must be able to pass a background check
  • Excellent verbal and written communication skills
  • Strong customer service abilities
  • General computer proficiency
  • Proper phone etiquette
  • Ability to work in a fast-paced environment and handle sensitive customer interactions professionally

What we offer

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Discounted Resort Stays
  • Paid Time Off
  • Life Insurance
  • Long-Term Disability
  • Professional Development
  • Competitive Compensation
  • Rapid Growth
  • Corporate Discounts
  • Exclusive Member Deals
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