Customer Service Agent Jobs

Customer Service Agent

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Location:
United States, Montgomery

Category:
Call Center

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

A Call Center handles inbound and outbound calls. The representatives of a call center are individuals who answer and dial out calls. Their responsibility is to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization's products or services. Additionally, agents are responsible for making outbound calls to set appointments and gather survey data.

Job Responsibility:

Answering phones from customers professionally and responding to customer inquiries and complaints
Researching required information using available resources
Handling and resolving customer complaints regarding product sales to customer service problems
Providing customers with the organization's service and product information
Processing forms, orders and applications requested by the customers
Identifying, escalating priority issues and reporting to the high-level management
Routing inbound calls to the appropriate resources
Following up complicated customer calls where required
Completing call notes and call reports as necessary and updating them in the CRM
Obtaining and evaluating all relevant data to handle complaints and inquiries
Recording details of comments, inquiries, complaints and actions taken
Managing administration, communicating and coordinating with internal departments
Other duties as assigned

Requirements:

Daytime Shift Open Availability: Monday through Sunday, 7 a.m. to 9 p.m.
Overnight Shift Open Availability: Monday through Sunday
Main Shifts Available: 9 p.m. to 6 a.m. and 10 p.m. to 7 a.m.
Alternative Shifts Available: 8 p.m. to 5 a.m. and 5 p.m. to 2 a.m.
Experience in dealing with the public
Excellent communication skills, including verbal with proper grammar
Ability to work with others in a close manner
Good computer skills
Good multi-tasking skills
Technical expert in related computer applications
Able to react effectively and calmly in emergencies
Able to maintain customer confidentiality
High school diploma or equivalent

Additional Information:

Job Posted:
December 06, 2025

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